At a Glance
- Tasks: Coordinate bookings for classical musicians and manage diary conflicts with professionalism.
- Company: Join a leading organisation in the vibrant music industry.
- Benefits: Enjoy a competitive salary, health cash plan, and staff discounts.
- Other info: Flexible hybrid working options and opportunities for professional growth.
- Why this job: Be part of a dynamic team supporting musicians while developing your skills.
- Qualifications: A levels or equivalent; customer service experience preferred.
The predicted salary is between 25280 - 25280 £ per year.
- Diary Coordinator
- Dorking, Surrey with hybrid working
- Full time, permanent
- Starting salary £25.280 per annum with a review after the first year
- Excellent benefits package
- Please Note: Applicants must be authorised to work in the UK
MAS is a leading organisation that manages the diaries of over 1000 professional classical musicians.
We serve as a convenient response centre, bridging the gap between our clients and the Orchestra Managers of national orchestras and commercial session companies.
By entrusting their diaries to us, our clients can rely on our exceptional service to handle their calls and bookings efficiently, allowing them to focus on music making.
About the role
As a key member of our small specialist administration team, you will play a crucial role in taking work bookings for our clients.
Your day will be filled with engaging calls and emails from contractors coordinating specific musicians for their projects.
Your role will involve making informed decisions that best serve our clients, accurately record their work offers, and promptly relay this information to them.
This dynamic position requires strong communication skills, professionalism, a genuine passion for music, and the ability to make on the spot decisions.
- Extensive diary coordination; booking musicians for concerts, managing diary conflicts, liaising with orchestral managers.
- Pro-active management of bookings via CRM System
- Answer incoming calls and emails professionally, providing a friendly and courteous tone.
- Accurately record detailed messages, capturing caller information, message content, and any specific instructions.
- Prioritise urgent calls to ensure timely response and support.
- Maintain a comprehensive and up-to-date database of musicians, clients, and contacts.
- Deliver messages promptly to musicians via their preferred communication method (phone, email, or text message).
- Provide information about our services and address inquiries from musicians interested in joining our service.
- Follow established protocols to ensure consistent and efficient service delivery.
- Collaborate with team members to address complex or sensitive issues effectively.
- Assist with general administrative tasks and individual projects, such as updating our website and social media platforms, and producing the quarterly newsletter.
- Prepare and manage responses to incoming correspondence containing routine enquiries.
Working hours
- We operate from 8 am to 12 midnight, seven days a week.
- As a coordinator, you will work an equal number of early shifts (8 am to 4 pm) and late shifts (4 pm to midnight) on an 8-week rota system.
- You will also work four weekends out of eight, with compensatory days off during the week.
- Home working options are available for evening and weekend shifts.
The ideal candidate
- A minimum of A level standard or equivalent education. Some background in music or a related field is preferred but not essential.
- Previous experience in customer service, call centre, or a similar role is highly advantageous.
- Excellent verbal and written communication skills.
- A genuine interest in classical music, although detailed knowledge is not essential.
- Strong multitasking abilities to handle a high volume of calls and emails efficiently.
- Active listening skills and the ability to empathise with musicians, understanding their unique needs.
- Familiarity with basic office software such as email, word processing, and spreadsheets.
- Excellent organisational skills and attention to detail.
- Ability to remain calm and composed under pressure.
- Flexibility to work non-traditional hours, including evenings, weekends, and holidays according to a rota system.
Essential skills and experience
- Basic knowledge of MS packages
- Highly organised with a professional manner.
- Outstanding communication skills both written and verbal.
- Calm and measured with the confidence and ability to take control of urgent situations.
- High level of attention to detail.
- Genuine interest in classical music
- Training
Full training will be given in the following areas
Our bespoke Client Relationship Management software (CRM), MS software and Customer Service.
There may be further training opportunities in the following areas dependent on experience and interest: Health and Safety, some aspects of Human Resources
Benefits
- Inclusion in the company's workplace pension scheme.
- Access to our Health Cash Plan.
- Staff ticket discounts and benefits schemes.
- A supportive work environment that fosters growth and development.
- The opportunity to be a part of the vibrant music industry and contribute to its success.
- Build professional relationships within the industry.
The deadline for applications is Monday 26 February.
You must be authorised to work in the UK. No agencies please.
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Diary Coordinator in Dorking employer: The Musician's Answering Service
MAS is an exceptional employer located in Dorking, Surrey, offering a vibrant work culture that celebrates the arts and fosters professional growth. As a Diary Coordinator, you will enjoy a supportive environment with excellent benefits, including a workplace pension scheme and health cash plan, while engaging with the dynamic world of classical music. With opportunities for training and development, you will be part of a dedicated team that values your contributions and encourages your passion for music.
Contact Details:
The Musician's Answering Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Diary Coordinator in Dorking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Musician's Answering Service. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Musician's Answering Service before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Diary Coordinator in Dorking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Musician's Answering Service:Your cover letter is your chance to shine! Tell us why you want to work at The Musician's Answering Service specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Musician's Answering Service!
How to prepare for a job interview at The Musician's Answering Service
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
