Reception Duties and Responsibilities
- Welcoming patients and visitors, answering telephone calls, emails and online consultations professionally.
- Booking appointments via EMIS Web and directing patients to the appropriate clinician or service.
- Processing medical report requests and cash payments, ensuring requests are completed within agreed timeframes.
- Printing forms for clinics, including blood tests and X-rays.
- Providing specimen pots and forms, ensuring dates and times are correctly recorded.
- Registering new patients and recording clinical information, including blood pressure and weight readings.
- Maintaining a tidy reception area and replenishing supplies.
- Supporting distressed or vulnerable patients with empathy and handling challenging situations sensitively.
- Recalling patients for essential reviews, including diabetes, to support QOF targets.
- Scanning, coding and filing documents into patient records using Docman.
- Monitoring and ordering clinical and administrative supplies.
- Liaising professionally and confidentially with other healthcare departments.
- Completing mandatory training and contributing to enhanced services, CQC requirements, audits and quality improvement activities.
- Opening and securing the premises when required.
- Providing flexible cover for colleagues, including short-notice sickness absence. Additional hours will be reimbursed where agreed in advance, in accordance with practice policy.
To be successful in this role, you will be a friendly, approachable and reliable team player with excellent communication and interpersonal skills, both face-to-face and over the telephone. You will be confident working in a busy environment, able to remain calm under pressure, and capable of managing multiple tasks efficiently while maintaining a high standard of patient service.
The successful candidate must be available to start in December 2026. Flexibility is essential, as the role will involve working a variety of shifts, including early starts from 8:00 am and/or late finishes at 8:00 pm. You will also be expected to provide holiday cover when required. Previous experience using EMIS Web is essential. The successful candidate must be confident using the system to support the day-to-day running of the practice and be comfortable using computer systems to manage administrative tasks efficiently.
About Museum Practice
Museum Practice is part of the West and North London Integrated Care Board (WNL ICB) and is committed to providing high-quality, patient-centred care to the local community in Camden. The practice has an overall CQC rating of Good and is dedicated to supporting staff through training and ongoing professional development. Located opposite the British Museum and close to a range of local amenities, the practice offers a welcoming working environment within a small, friendly and supportive team. Our clinical team includes two GP partners and salaried GPs. Museum Practice is also a teaching practice, currently supporting two GP registrars, qualified doctors undertaking specialist training and gaining further experience in general practice. We pride ourselves on providing a supportive team environment, delivering excellent patient care and encouraging continuous learning and development.
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Medical Receptionist / Admin in City of Westminster employer: The Museum
The Museum of London is an exceptional employer, offering a dynamic work environment where creativity thrives and innovation is at the forefront. With a commitment to fostering artistic collaboration and community engagement, employees benefit from a vibrant culture that encourages professional growth and meaningful contributions to London's cultural landscape. Located in the heart of London, the museum provides unique opportunities to be part of a transformative project that redefines the role of museums in society.
