Spa Manager in Liverpool

We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments.

A DAY IN THE LIFE OF A SPA MANAGER AT THE 5* MUNICIPAL HOTEL & SPA MGALLERY

We’re seeking an exceptional Spa Manager to lead a multi-million-pound luxury spa operation within a prestigious 5* hotel environment. This is a pivotal leadership role for someone with strong commercial acumen, a passion for excellence, and the ambition to continuously elevate performance, guest experience, and profitability. You’ll be a visible, hands-on leader; driving results, inspiring your team, and setting the standard for a best-in-class spa offering. Reporting directly to the Director of Operations and working closely with the Senior Leadership and HOD teams, you will take full ownership of the Spa’s performance and guest journey.

Key responsibilities include:

• Leading from the front to deliver a world-class guest experience, ensuring every visit is memorable, seamless and reflective of true 5* luxury.
• Overseeing a high-value spa operation, driving commercial performance through strategic planning, revenue growth, and cost control.
• Developing and executing a forward-thinking spa strategy, aligned with market trends and business objectives.
• Partnering with the Revenue team to analyse forecasts, identify opportunities and maximise profitability.
• Continuously reviewing and evolving the treatment menu to ensure the spa remains innovative, competitive and industry-leading.
• Leading recruitment, training, and retention strategies to build a high-performing, future-ready team.
• Overseeing daily operations, including rota management, service standards and quality assurance.
• Collaborating with the Spa Operations Supervisor to coach, develop, and inspire the spa team, fostering a culture of growth and excellence.
• Taking ownership of financial performance, including budgeting, stock control and driving retail revenue.
• Ensuring full compliance with Health & Safety standards, including responsibility for the pool plant operation.

What We’re Looking For:

• Proven leadership experience within a luxury spa or high-end hospitality environment.
• Strong commercial mindset, with a track record of driving revenue and managing P&L performance.
• Deep expertise in spa operations, treatments and industry trends.
• Experience managing large, diverse teams with a focus on engagement, development and retention.
• A natural relationship builder, able to connect with both guests and team members.
• Highly organised, detail-oriented, and proactive in identifying opportunities for improvement.
• A confident decision-maker with a positive, solutions-focused approach.
• Passionate about delivering exceptional standards aligned with MGallery brand values.
• Ambitious, driven and motivated to take an already successful operation to the next level.
• Level 3 NVQ in Beauty (Desirably Level 4). Desirable to be Level 3 Pool Plant Trained.

WHAT WE OFFER:

When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events.

JOIN OUR FAMILY:

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

EQUAL OPPORTUNITIES:

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com. Apply now. Let your passion shine.