At a Glance
- Tasks: Create luxurious experiences for guests in our stunning spa environment.
- Company: Join the first 5* hotel in Liverpool, part of a vibrant hotel community.
- Benefits: Enjoy competitive pay, gratuities, discounts, and free meals on duty.
- Other info: Flexible shifts with excellent career growth opportunities in a dynamic environment.
- Why this job: Be part of a passionate team that values your ideas and contributions.
- Qualifications: Positive attitude, teamwork skills, and a passion for wellness.
The predicted salary is between 20000 - 25000 € per year.
JOIN OUR FAMILY
Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.
THE EXCITING OPPORTUNITY
We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal’s story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state-of-the-art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.
A DAY IN THE LIFE OF A SPA HOST AT THE MUNICIPAL HOTEL & SPA MGALLERY LIVERPOOL
What you'll be doing... Our Municipal MGallery pillars are founded on the Heartist® guest connection and our exceptional service. When you enter our hotel you will be “wowed” and we aspire for our guests to be bowled over too from the moment they explore our Luxury 5 Bubble Awarded Spa. Our Heartists are our team, the heart of the hotel, who strive to make meaning in every moment from check in to departure. Our Spa Host’s create a luxurious, personalised experience for guests, offering a 5* journey of service that ensures exceptional care, relaxation, and a rejuvenating atmosphere for ultimate comfort and well-being.
WHAT WE NEED FROM YOU
- Proactivity in maintaining the Spa to the highest standard at all times.
- A positive can-do attitude and the passion to stand out and be proud of our hotel and MGallery luxury brand.
- Exceptional teamwork skills.
- Experience or Knowledge with Pool/Water Testing is desired but not essential.
- Passion filled Spa Enthusiast driven by quality care and wellness.
- Excellent presentation skills and attention to detail demonstrating adaptability to change.
- A customer focused approach in maintaining luxury environments and guest journey from the moment of guest arrival through to departure.
- Flexibility on shift times during weekdays & weekends varying from 6.15am start to 9pm finish based on allocated shift time, inclusive of shifts in between.
Other duties include:
- Leading client show rounds to demonstrate all Spa offerings and the ultimate journey of relaxation and wellness.
- Providing expert advice by identifying individual guest needs and promoting all our spa offerings from treatments, thermal experience, food and beverage to retail products.
- Maintain hygiene, cleanliness and H&S requirements.
- Taking pride in all areas of work within the Spa and pool areas both within guest view and behind the scenes.
- Completion of host duties ensuring efficiency of column dispersion, communication with guests and your departmental colleagues from around the hotel.
- Stock control, management, cash handling, banking and accurate reporting.
- Time management and proactivity taking ownership and pride of the whole Spa through teamwork.
- Pool emergency responder duties.
WHAT WE OFFER
When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. We guarantee all our team members an equal split of all hotel gratuities based on number of hours worked - our combined passion and dedication drives overall hotel success. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme. To conclude this, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, discounted local parking and social events. What’s not to love? You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com. Apply now. Let your passion shine.
Spa Attendant in Liverpool employer: The Municipal M Gallery
At The Municipal Hotel & Spa MGallery Liverpool, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to contribute their unique ideas. As a Spa Attendant, you will enjoy a range of benefits including equal sharing of gratuities, exclusive discounts, and opportunities for personal growth within our prestigious hotel community. Join us in creating unforgettable experiences for our guests while enjoying a supportive environment that prioritises your well-being and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Attendant in Liverpool
✨Tip Number 1
Get to know the hotel and spa inside out! Familiarise yourself with their services, values, and what makes them unique. This way, when you chat with the team, you can show off your knowledge and passion for the role.
✨Tip Number 2
Network like a pro! Connect with current employees on social media or attend local hospitality events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and showcasing your personality. Remember, they’re looking for someone who fits into their Heartist® culture, so let your enthusiasm shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our amazing team at MGallery.
We think you need these skills to ace Spa Attendant in Liverpool
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and wellness.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with our values at MGallery. Mention any relevant experience in spa services or customer care that makes you stand out!
Show Enthusiasm:Express your excitement about joining our team! We love candidates who are genuinely passionate about creating memorable experiences for guests, so let us know why you want to be a part of our hotel family.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with MGallery.
How to prepare for a job interview at The Municipal M Gallery
✨Know the Brand
Before your interview, take some time to research MGallery and its unique offerings. Understand their values, especially the Heartist® philosophy, and think about how you can embody that in your role as a Spa Attendant. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Passion
During the interview, let your enthusiasm for spa services and wellness shine through. Share any personal experiences or stories that highlight your passion for creating memorable guest experiences. This is key, as they hire mostly on personality and potential!
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, be prepared to discuss examples of how you've successfully worked in a team before. Highlight your ability to collaborate and support colleagues, as well as how you contribute to a positive work environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the spa's operations or the team culture. This not only shows your interest but also gives you a chance to assess if this is the right fit for you. Think about what matters most to you in a workplace!
