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- Tasks: Lead the restaurant team, ensuring exceptional guest experiences and culinary excellence.
- Company: Join the first 5* Hotel in Liverpool, part of a vibrant hotel community.
- Benefits: Enjoy discounts, free meals, extra holiday for your birthday, and more!
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be a key player in creating memorable moments for guests in a stunning setting.
- Qualifications: Leadership skills and a passion for hospitality are essential.
The predicted salary is between 25000 - 30000 £ per year.
JOIN OUR FAMILY
Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.
THE EXCITING OPPORTUNITY
We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal’s story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state-of-the-art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.
A DAY IN THE LIFE OF A RESTAURANT SUPERVISOR AT THE MUNICIPAL HOTEL & SPA MGALLERY
What you'll be doing... As Supervisor of the Seaforth Restaurant you will be supporting and reporting directly to the F&B Operations Manager and the Restaurant Management Team. You’ll take full pride in playing host to our guests and will lead Restaurant Service from the front, overseeing a very busy Restaurant that is dedicated to the guest experience and culinary excellence. As Restaurant Supervisor you may be required to support in other Food and Beverage Outlets on an ad hoc basis inclusive of Breakfast, Meetings and Events, The Botanic Tea Room or Palm Court. Overall, leadership, proactivity and standards of excellence is key. You will assist Management in the leadership and direction of service within the Seaforth Restaurant and you will proactively know how to pre-empt the needs of our guests - ensuring our team consistently reach the same standard. You will play an important role within the division. Nurturing strong relationships is crucial to the successful management of the Restaurant and the Restaurant team. Responsible for all areas of service and preparation, ensuring all opening, closing checklists are completed daily. You will be able to read the room, anticipating and ensuring that you and the team are fulfilling the expectations of our guests with efficiency and care. Warm, thoughtful, professional, and well groomed – you will be a key player in ensuring our service is unparalleled. You will actively follow AA and LQA Standards at every interaction with our guests both in person and by phone and ensure that your team members adhere to these standards through efficient training and constructive feedback. You will ensure there are always an effective and efficient handover to the Food and Beverage team of the days events. You will be consistently ensuring your team are maximising revenue by upselling all aspects of Food and Beverage. Managing Res-Diary efficiently ensuring that all covers are accurately logged, and No-Shows charged accordingly. You will carry out pre-arrival calls to large parties and proactively resolve any complaints. Naturally, you will be the front and centre of every event within the Restaurant.
WHAT WE OFFER
When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What’s not to love? You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com. Apply now. Let your passion shine.
Restaurant Supervisor in Liverpool employer: The Municipal M Gallery
Contact Detail:
The Municipal M Gallery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Supervisor in Liverpool
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with them during the chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound like yourself, not a robot! Think about how your past experiences can relate to the role of Restaurant Supervisor and be ready to share those stories.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional, as first impressions matter. A well-groomed appearance shows that you take pride in yourself and the role you're applying for.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a great way to express your appreciation for the opportunity and reiterate your enthusiasm for the position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Restaurant Supervisor in Liverpool
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application for the Restaurant Supervisor role. Highlight your relevant experience in hospitality and any leadership skills that align with our values of excellence and guest satisfaction.
Show Your Passion: We love candidates who are passionate about hospitality! Share your enthusiasm for creating memorable experiences for guests and how you plan to elevate our services at The Municipal Hotel & Spa MGallery.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at The Municipal M Gallery
✨Know the Venue Inside Out
Before your interview, take some time to research The Municipal Hotel & Spa MGallery. Familiarise yourself with its history, unique features, and the services it offers. This will not only show your genuine interest but also help you connect your skills and experiences to their specific needs.
✨Showcase Your Leadership Skills
As a Restaurant Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. Highlight how you can inspire and motivate others to create those memorable guest experiences.
✨Emphasise Guest Experience
The role is all about enhancing the guest experience, so be ready to discuss how you would pre-empt guests' needs and ensure exceptional service. Think of specific strategies you've used in the past to elevate customer satisfaction and be prepared to share them during the interview.
✨Dress to Impress
First impressions matter, especially in hospitality. Dress professionally and ensure you look well-groomed. This reflects your understanding of the industry standards and shows that you take the role seriously. Remember, you're not just interviewing for a job; you're showcasing your commitment to excellence.