At a Glance
- Tasks: Lead a vibrant bar team, ensuring top-notch service and unforgettable guest experiences.
- Company: Join the first AA 5* Hotel in Liverpool, a historic gem revitalised for modern hospitality.
- Benefits: Enjoy competitive perks, including discounts, free meals, and extra holiday for your birthday.
- Other info: Flexible shifts with opportunities for personal growth in a supportive environment.
- Why this job: Be part of a passionate team creating magical moments for guests in a stunning setting.
- Qualifications: Strong leadership skills and a passion for luxury hospitality are essential.
The predicted salary is between 30000 - 40000 £ per year.
We opened the first official AA 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city.
A DAY IN THE LIFE OF A BAR OPERATIONS MANAGER AT THE MUNICIPAL HOTEL & SPA MGALLERY
What you'll be doing...
This position has been created to drive operational results and to offer leadership, support and presence within the Bar and Service of Drinks within the Palm Court floor. You will promote and advocate a hospitable and professional image from all team members and give full co-operation to any guest requiring assistance, with a prompt, caring and helpful attitude.
As Bar Operations Manager, you will manage all areas to an optimum level. You will be committed to driving F&B strategy, motivating your team, maintaining all targets financial and operational, with the emphasis on forward planning. You will ensure the highest quality of customer service in all areas. Ensuring training of the team is a priority. You will proactively drive HR, Cost Control, Sustainability and Health & Safety initiatives throughout the department and hotel. Presence, planning and leadership are crucial to be successful in this role. This role is 5 days over 7. Flexible Shifts, evenings and weekends included. Full Time Hours.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
- Ensure daily and weekly staff briefings within the team are happening.
- Keeping the team up to date about departmental, hotel and company activities through daily communications including financial standing and customer feedback, taking appropriate actions for improvement and service focus.
- Control all budgets and costs inclusive of labour, sales, collateral, liquor and PAR stocks.
- Plan, orchestrate and conduct staff training and meetings on all products, specifications, procedures, standards and service delivery.
- Anticipate guests needs wherever possible and promote hospitality within the hotel, enhancing guest satisfaction.
- To drive revenue and spend per head, growing a sales culture and inspiring confidence to grasp upselling opportunities.
- To be aware of market trends, create new offerings and ideas, be aware of needs, survey competition, participate in public relations and work strategically to promote activities designed to enhance the image and profitability of the Hotel facilities.
- Be naturally effervescent and heartfelt communicator who can build excellent rapport with our guests and team alike to deliver outstanding service as a department.
- Positively promote sales awareness within the department and maximise sales opportunities.
- Support and action departmental HR strategy under guidance of the F&B Operations Manager and HR Director.
- Monitor and comply with all company and legal statutory requirements.
- To monitor guest feedback, resolving complaints along with identifying trends and actioning areas for improvement.
- To support the hotels in the achievement and maintenance of quality awards.
- Proven dedication to the guest journey, passionate about luxury hospitality and what it takes to “wow” a guest and lead/inspire your team. Lead by example.
WHAT WE OFFER
When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events.
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
JOIN OUR FAMILY
Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
Apply now. Let your passion shine.
Restaurant & Bar Manager in Liverpool employer: The Municipal M Gallery
At The Municipal Hotel & Spa MGallery, we pride ourselves on being an exceptional employer that values individuality and fosters a vibrant work culture. Our Heartists® enjoy a comprehensive benefits package, including exclusive discounts, extra holiday for birthdays, and opportunities for personal growth within a supportive team environment. Located in the heart of Liverpool, our hotel offers a unique chance to be part of a historic landmark while creating memorable experiences for guests and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant & Bar Manager in Liverpool
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even pop into local bars and restaurants to chat with managers. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your true self shine through. Share your passion for hospitality and how you can create those magical moments for guests. Remember, they’re looking for someone who fits their vibe!
✨Tip Number 3
Be proactive! If you see a restaurant or bar you love, don’t wait for them to post a job. Reach out directly, express your interest, and ask if they’re hiring. A little initiative can go a long way in landing that perfect role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll stand out from the crowd and show us you’re serious about joining our team. Plus, it’s super easy to navigate!
We think you need these skills to ace Restaurant & Bar Manager in Liverpool
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share your passion for hospitality – it’s all about creating those memorable moments!
Tailor Your Application:Make sure to customise your application for the Bar Operations Manager role. Highlight your relevant experience and skills that align with our values and the job description. We love seeing how you can contribute to our team!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us understand your journey and what you can bring to the table.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let’s get started on this exciting journey together!
How to prepare for a job interview at The Municipal M Gallery
✨Know Your Venue
Before the interview, take some time to research The Municipal Hotel & Spa MGallery. Familiarise yourself with its history, unique offerings, and the overall vibe. This will not only help you answer questions more effectively but also show your genuine interest in the role and the establishment.
✨Showcase Your Leadership Skills
As a Bar Operations Manager, leadership is key. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service quality. Highlight how you can motivate and inspire your team to create those memorable moments for guests.
✨Emphasise Customer Service Excellence
The role requires a strong focus on guest satisfaction. Be ready to discuss your approach to anticipating guest needs and handling complaints. Share specific instances where you went above and beyond to ensure a positive experience for customers.
✨Prepare for Financial Discussions
Since managing budgets and costs is crucial, brush up on your financial acumen. Be prepared to discuss how you've previously managed budgets, driven revenue, and implemented cost control measures. This will demonstrate your capability to handle the operational side of the role effectively.
