At a Glance
- Tasks: Create memorable guest experiences through effective reservations management and communication.
- Company: Join a top-rated hospitality company that values its people and diversity.
- Benefits: Enjoy discounted hotel stays, extra holiday for your birthday, and flexible working arrangements.
- Other info: Access to training platforms and a supportive development plan for personal growth.
- Why this job: Be part of a passionate team making a real impact in the hospitality industry.
- Qualifications: Experience in reservations or reception, excellent communication, and organisational skills.
The predicted salary is between 24300 - 29700 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
OUR HOTEL A structured development plan tailored to support personal growth with clear objectives and targets. Opportunity to access Accor and RBH training platforms. When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events.
WHAT’S NOT TO LOVE? OUR BENEFITS You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An extra day's holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF RESERVATIONS COORDINATOR AT OUR HOTEL As part of the reservations team, you play an important role in creating a warm and positive first impression for every guest, even before they arrive at the hotel. By using emotional intelligence and a guest-focused approach, you help to naturally support both service excellence and revenue opportunities. You will assist with the day-to-day management of accommodation, spa, and food and beverage reservations, maintaining a strong focus on accuracy, attention to detail, and brand standards, while helping to optimise occupancy and enhance the guest experience during each interaction. Working collaboratively with the sales, marketing, and front office teams, you will help ensure that promotional offers, group bookings, and VIP requests are coordinated smoothly to provide a seamless journey for our guests. You will also develop confidence and proficiency in using all reservation systems to ensure enquiries, bookings, amendments, cancellations, and special requests are handled efficiently and accurately. Engaging with guests over the phone, via email, and through other communication channels, you will deliver a friendly, professional, and helpful service at all times.
WHAT WE NEED FROM YOU Proven experience in reservations or reception within the hospitality industry. Excellent communication skills and a client-focused approach to handling bookings, guest queries, and VIP requests. Proficiency in reservations systems (ideally Accor / Opera or similar). Strong organisational and multitasking skills, able to balance high call volumes with guest requests. Flexibility to work a variety of shifts, including weekends and holidays, to meet the needs of the business. A genuine enthusiasm for creating memorable guest experiences and ensuring smooth, efficient reservation processes.
EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com
Reservations Manager in Liverpool employer: The Municipal M Gallery
The Municipal M Gallery in Liverpool is an exceptional employer, offering a vibrant work culture that prioritises teamwork and excellence in service. Employees enjoy a range of benefits, including a comprehensive company benefits programme, extra holiday on their birthday, and exclusive discounts on hotel services, all while working in a stunning location that enhances both personal and professional growth opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Manager in Liverpool
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Municipal M Gallery. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Municipal M Gallery
Don't be shy about reaching out to The Municipal M Gallery directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Municipal M Gallery and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Municipal M Gallery
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
