At a Glance
- Tasks: Welcome guests and create memorable experiences at our stunning 5* hotel.
- Company: Join the vibrant team at The Municipal Hotel & Spa MGallery.
- Benefits: Enjoy competitive perks, including discounts, free meals, and birthday leave.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be part of a passionate team that values your unique contributions.
- Qualifications: Positive attitude, excellent presentation skills, and a passion for service.
The predicted salary is between 22000 - 26000 £ per year.
We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal’s story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state-of-the-art spa sanctuary experience will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.
A DAY IN THE LIFE OF A RECEPTIONIST AT THE MUNICIPAL HOTEL & SPA MGALLERY
What you'll be doing... When you enter our hotel you will be “wowed” and we aspire for our guests to be bowled over too in their initial connection with our building and our Heartists®. Our Heartists are our team, the heart of the hotel, who strive to make meaning in every moment from check in to departure. We have passion for interacting with people upon check in and beyond, learning what makes them tick and providing surprise and delight Municipal memorable moments. The position is Full Time, 40 working hours per calendar week. 5 days over 7 (variable shift times and days).
WHAT WE NEED FROM YOU
- A positive can-do attitude and the passion to stand out and be proud of our hotel and MGallery brand.
- The skill to welcome our guests, providing care, warmth and efficiency in every guest connection.
- Excellent presentation skills and attention to detail.
- A passion for providing excellence in service and excelling as a team.
- Other duties include:
- Stop the clock and allow guests to begin their timeless memory.
- Put them at ease with your exceptional presentation skills, professionalism and efficiency.
- Anticipating guest needs by being fully aware of arrivals, departures and monitoring traces.
- Experience of Opera Reservations systems is highly desirable.
- To work positively and collaboratively with all departments and our Heartists® keeping the guest experience as our central focus.
WHAT WE OFFER
When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What’s not to love? You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
JOIN OUR FAMILY
Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com. Apply now. Let your passion shine.
Receptionist in Liverpool employer: The Municipal M Gallery
At The Municipal Hotel & Spa MGallery, we pride ourselves on being an exceptional employer that values our Heartists® as the core of our hospitality experience. Located in the heart of Liverpool, we offer a vibrant work culture with numerous employee benefits, including exclusive discounts, birthday leave, and opportunities for personal growth within the Accor and RBH group. Join us to create memorable moments for our guests while enjoying a supportive environment that celebrates individuality and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Liverpool
✨Tip Number 1
Get to know the hotel! Before your interview, take some time to research The Municipal Hotel & Spa MGallery. Familiarise yourself with its history, services, and what makes it unique. This will not only impress your interviewers but also help you connect better with the role.
✨Tip Number 2
Show off your personality! Remember, they’re hiring for attitude and potential. Be yourself during the interview and let your passion for hospitality shine through. Share stories that highlight your customer service skills and how you’ve created memorable moments for guests in the past.
✨Tip Number 3
Practice makes perfect! Consider doing a mock interview with a friend or family member. Focus on common receptionist questions and practice your responses. This will help you feel more confident and articulate during the actual interview.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It shows initiative and gives you a chance to stand out from the crowd. Plus, you’ll get all the latest updates about the position and our hotel!
We think you need these skills to ace Receptionist in Liverpool
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share what makes you passionate about hospitality and connecting with guests.
Tailor Your Application:Make sure to customise your application for the Receptionist role at The Municipal Hotel & Spa MGallery. Highlight your relevant experience and skills that align with our values of warmth, care, and attention to detail.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Municipal Hotel & Spa MGallery.
How to prepare for a job interview at The Municipal M Gallery
✨Show Your Personality
As a receptionist, your personality is key! Make sure to let your genuine self shine through during the interview. Share stories that highlight your positive attitude and passion for hospitality, as this will resonate with the hotel's focus on creating memorable moments.
✨Know the Hotel Inside Out
Do your homework on The Municipal Hotel & Spa MGallery. Familiarise yourself with its history, unique features, and the services it offers. This knowledge will not only impress your interviewers but also show your enthusiasm for being part of their team.
✨Demonstrate Exceptional Communication Skills
Practice articulating your thoughts clearly and confidently. Since the role involves interacting with guests, showcase your ability to communicate warmly and effectively. Consider role-playing common guest scenarios to prepare for potential questions.
✨Highlight Teamwork and Collaboration
The hotel values teamwork, so be ready to discuss your experiences working in a team environment. Share examples of how you've collaborated with others to enhance guest experiences or solve problems, aligning with the hotel's commitment to a collaborative culture.
