At a Glance
- Tasks: Support overnight operations and ensure a seamless guest experience at our luxury hotel.
- Company: Join the first 5* Hotel in Liverpool, The Municipal Hotel & Spa MGallery.
- Benefits: Enjoy discounts, free meals, extra holiday for your birthday, and more!
- Other info: Join a diverse team that values your contributions and supports your growth.
- Why this job: Be part of a team creating memorable moments for guests in a stunning environment.
- Qualifications: Experience in luxury hospitality and strong guest relations skills required.
The predicted salary is between 22000 - 26000 € per year.
We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal’s story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state-of-the-art spa sanctuary experience will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.
A DAY IN THE LIFE OF A NIGHT AUDITOR AT THE MUNICIPAL HOTEL & SPA MGALLERY
What you'll be doing... As the Night Auditor, you play a pivotal role in supporting our overnight operation, upholding the refined standards of the Municipal MGallery. Whilst supporting the Night Manager and Assistant Night Manager, you will ensure that our late arrivals have a warm hospitable welcome and that our in-house guests sleep soundly within 5* luxury. In this role, you ensure the transition from day to night remains seamless and invisible to our guests. You will assist the management team in taking responsibility for guest safety, financial accuracy through the Night Audit.
- Key Responsibilities:
- Leading the Vision
- Uphold the MGallery “Memorable Moments” philosophy throughout the night.
- Ensure consistency of five-star service standards across all overnight touchpoints.
- Operational Excellence
- Complete the Night Audit with absolute accuracy.
- Ensure all financial reporting is precise, compliant and completed on time.
- Complete Guest check-ins for late arrivals to brand standard.
- Guest Relations
- Promptly respond to any Guest requests or queries in house, by phone and by email.
- Confidently handle late arrivals, early departures, and guest concerns with polished empathy.
- Resolve issues calmly and professionally, reflecting luxury brand standards.
- Safety & Security
- Comply with overnight Fire Marshall and Health & Safety procedures.
- Conduct regular security patrols of the hotel and historic premises.
- Ensure the safety, security, and well-being of guests, colleagues and property.
The Ideal Candidate
- Previous experience in a Front Office or Nights within a luxury hotel or 4* hotel and above.
- Proven ability to carry out Security procedures ensuring the safety of our guests and team.
- Strong proficiency in PMS systems (Opera Cloud preferred) and Night Audit procedures.
- Confident and personable with a calm, reassuring approach.
- Passionate about luxury hospitality and delivering personalised guest experiences.
WHAT WE OFFER
When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events.
JOIN OUR FAMILY
Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com. Apply now. Let your passion shine.
Night Auditor in Liverpool employer: The Municipal M Gallery
At The Municipal Hotel & Spa MGallery, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates individuality and teamwork. Our Heartists® enjoy a comprehensive benefits package, including exclusive discounts, extra holiday for birthdays, and opportunities for personal growth within the Accor and RBH family. Located in the heart of Liverpool, our stunning hotel provides a unique environment where employees can thrive while creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up at events! Attend local hospitality meet-ups or job fairs. It’s a great way to meet potential employers face-to-face and make a lasting impression. Plus, you can learn more about the vibe of the place you're interested in.
✨Tip Number 3
Be ready for interviews! Research common questions for Night Auditors and practice your responses. Highlight your experience with guest relations and financial accuracy, as these are key in this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our MGallery family. Don’t miss out on this opportunity!
We think you need these skills to ace Night Auditor in Liverpool
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for luxury hospitality shine through! Share experiences that highlight your commitment to creating memorable moments for guests, just like we do at MGallery.
Be Precise and Professional:Accuracy is key in our industry, especially for a Night Auditor. Make sure your application is free from typos and errors. A polished application reflects the high standards we uphold at The Municipal Hotel & Spa.
Highlight Relevant Experience:If you've worked in a Front Office or luxury hotel before, make sure to mention it! We want to see how your background aligns with the role and how you can contribute to our team of Heartists®.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Municipal Hotel & Spa!
How to prepare for a job interview at The Municipal M Gallery
✨Know Your Night Audit Basics
Before the interview, brush up on your knowledge of Night Audit procedures and PMS systems like Opera Cloud. Being able to discuss these confidently will show that you’re prepared and understand the role's technical requirements.
✨Emphasise Guest Relations Skills
Since this role involves a lot of guest interaction, think of examples from your past experiences where you’ve handled guest requests or concerns with empathy and professionalism. Share these stories to highlight your ability to create memorable moments for guests.
✨Showcase Your Attention to Detail
The Night Auditor needs to ensure financial accuracy and compliance. Prepare to discuss how you’ve maintained high standards in previous roles, especially when it comes to handling sensitive information or completing reports accurately.
✨Demonstrate Your Passion for Luxury Hospitality
Make sure to convey your enthusiasm for working in a luxury hotel environment. Talk about what excites you about the MGallery brand and how you can contribute to creating those 'astonishing tales' for guests during your interview.
