At a Glance
- Tasks: Lead the overnight hotel operation and ensure five-star service standards.
- Company: Join the first 5* Hotel in Liverpool, The Municipal Hotel & Spa MGallery.
- Benefits: Enjoy competitive perks like discounts, free meals, and social events.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a team that values your ideas and creates memorable guest experiences.
- Qualifications: Experience in luxury hospitality and strong leadership skills required.
The predicted salary is between 30000 - 42000 € per year.
Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone's contribution is valued. We will empower you to bring ideas to elevate our services creating personalised experiences for guests. Help them to feel special and we will do the same for you.
THE EXCITING OPPORTUNITY
We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building bringing it back to life. Our Heartists aspire to create memorable heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city.
A DAY IN THE LIFE OF AN ASSISTANT NIGHT MANAGER AT THE MUNICIPAL HOTEL & SPA MGALLERY
What you'll be doing...
- As the Assistant Night Manager you play a pivotal role in leading our overnight operation upholding the refined standards of the Municipal MGallery.
- Whilst supporting the Night Manager you will also independently lead overnight shifts during the Night Manager's days off acting as the senior decision-maker and Manager on duty.
- In this role you ensure the transition from day to night remains seamless and invisible to our guests.
- You will take full responsibility for guest safety, financial accuracy through the Night Audit and the leadership of the night team delivering calm confident leadership throughout the night.
Key Responsibilities
- Leading the Vision
- Lead the overnight hotel operation in the absence of the Night Manager.
- Uphold the MGallery Memorable Moments philosophy throughout the night.
- Ensure consistency of five-star service standards across all overnight touchpoints.
- Operational Excellence
- Manage and complete the Night Audit with absolute accuracy when leading shifts.
- Ensure all financial reporting is precise, compliant and completed on time.
- Deliver seamless departmental handovers to the morning management team.
- Guest Relations
- Act as the primary point of contact for overnight guests when leading shifts.
- Manage late arrivals, early departures and guest concerns with polished empathy.
- Resolve issues calmly and professionally reflecting luxury brand standards.
- Safety & Security
- Act as the designated overnight Fire Marshall and Health & Safety lead when required.
- Conduct regular security patrols of the hotel and historic premises.
- Ensure the safety, security and well-being of guests, colleagues and property.
- Team Leadership
- Provide direction, coaching and support to colleagues during independent shifts.
- Foster a culture of accountability, professionalism, excellence and care.
The Ideal Candidate
- Previous experience in a Front Office or Night supervisory role within a luxury or five-star hotel.
- Proven ability to manage overnight operations independently.
- Strong proficiency in PMS systems (Opera Cloud preferred) and Night Audit procedures.
- Confident decision-maker with a calm, reassuring leadership style.
- Passionate about luxury hospitality and delivering personalized guest experiences.
WHAT WE OFFER
When you become one of our Heartists you will also be a member of the Accor and RBH group with all the benefits that brings. The ALLHeartists program is the benefits programme dedicated to Accor provides employees with the opportunity to enjoy memorable experiences throughout the year thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Scheme, an extra days holiday for your birthday and pension scheme. To conclude this power trio we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events.
You will have access to a benefits package we believe truly works for our people and enhances our overall culture.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. If at any point throughout our process you require reasonable adjustments please apply now. Let your passion shine.
Assistant Night Manager in Liverpool employer: The Municipal M Gallery
Join The Municipal Hotel & Spa MGallery, where we celebrate individuality and foster a supportive environment for our Heartists. As an Assistant Night Manager, you will thrive in a vibrant work culture that values your contributions and empowers you to create unforgettable experiences for our guests. With competitive benefits, opportunities for personal growth, and the chance to be part of Liverpool's first 5-star hotel, this is a unique opportunity to develop your career in luxury hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Night Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at MGallery or similar hotels. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for luxury hospitality shine through. Share stories that highlight your experience and how you can create memorable moments for guests.
✨Tip Number 3
Be prepared to demonstrate your skills. If you're asked about handling guest concerns or leading a team, have specific examples ready. This shows you’re not just talk; you can walk the walk too!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it super easy for us to connect.
We think you need these skills to ace Assistant Night Manager in Liverpool
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in luxury or five-star hotels. Mention specific skills like managing overnight operations or using PMS systems, as these are key for the Assistant Night Manager role.
Showcase Your Leadership Skills:Since this role involves leading the night team, share examples of how you've successfully managed teams before. We love hearing about your calm decision-making and how you’ve created memorable experiences for guests.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Municipal Hotel & Spa MGallery!
How to prepare for a job interview at The Municipal M Gallery
✨Know the Hotel Inside Out
Before your interview, take some time to research The Municipal Hotel & Spa MGallery. Familiarise yourself with its history, unique features, and the services it offers. This will not only show your genuine interest but also help you connect your experience to their values during the conversation.
✨Showcase Your Leadership Skills
As an Assistant Night Manager, you'll need to demonstrate calm and confident leadership. Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight how you maintained high service standards and resolved guest concerns effectively.
✨Emphasise Guest Relations
Since this role is all about creating memorable experiences for guests, be ready to discuss how you’ve gone above and beyond in previous roles to ensure guest satisfaction. Share specific stories that reflect your empathy and ability to handle late arrivals or other guest issues with professionalism.
✨Be Prepared for Scenario Questions
Expect scenario-based questions that assess your decision-making skills and operational excellence. Think of potential night-time challenges you might face and how you would address them. This will showcase your problem-solving abilities and readiness to take on the responsibilities of the role.
