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- Tasks: Lead a luxury spa operation, ensuring exceptional guest experiences and driving commercial performance.
- Company: Prestigious 5* hotel with a focus on excellence and innovation.
- Benefits: Competitive benefits package, including hotel discounts, holiday bonuses, and free meals on duty.
- Other info: Join a diverse, inclusive culture with excellent career growth opportunities.
- Why this job: Elevate a successful spa to new heights while working in a dynamic, luxury environment.
- Qualifications: Proven leadership in luxury spas, strong commercial mindset, and team management skills.
The predicted salary is between 40000 - 50000 ÂŁ per year.
We’re seeking an exceptional Spa Manager to lead a multi‑million-pound luxury spa operation within a prestigious 5* hotel environment. This role requires strong commercial acumen, a passion for excellence, and the ambition to continuously elevate performance, guest experience, and profitability. Reporting directly to the Director of Operations and working closely with senior leadership, you will take full ownership of the Spa’s performance and guest journey.
Key responsibilities include:
- Leading from the front to deliver a world‑class guest experience, ensuring every visit is memorable, seamless and reflective of true 5* luxury.
- Overseeing a high‑value spa operation, driving commercial performance through strategic planning, revenue growth, and cost control.
- Developing and executing a forward‑thinking spa strategy, aligned with market trends and business objectives.
- Partnering with the Revenue team to analyse forecasts, identify opportunities and maximise profitability.
- Working closely with the Marketing Manager to ensure spend is targeted, effective and delivers strong ROI for the Spa.
- Continuously reviewing and evolving the treatment menu to keep the spa innovative, competitive and industry‑leading.
- Leading recruitment, training, and retention strategies to build a high‑performing, future‑ready team.
- Overseeing daily operations, including rota management, service standards and quality assurance.
- Collaborating with the Spa Operations Supervisor to coach, develop, and inspire the spa team, fostering a culture of growth and excellence.
- Taking ownership of financial performance, including budgeting, stock control and driving retail revenue.
- Ensuring full compliance with Health & Safety standards, including responsibility for the pool plant operation.
What We’re Looking For:
- Proven leadership experience within a luxury spa or high‑end hospitality environment.
- Strong commercial mindset with a track record of driving revenue and managing P&L performance.
- Deep expertise in spa operations, treatments and industry trends.
- Experience managing large, diverse teams with a focus on engagement, development and retention.
- A natural relationship builder, able to connect with guests and team members.
- Highly organised, detail‑oriented, and proactive in identifying opportunities for improvement.
- A confident decision‑maker with a positive, solutions‑focused approach.
- Passionate about delivering exceptional standards aligned with MGallery brand values.
- Ambitious, driven and motivated to take an already successful operation to the next level.
- Level 3 NVQ in Beauty (desirably Level 4).
- Desirable to be Level 3 Pool Plant Trained.
What We Offer:
As a member of the Accor and RBH group you will receive the full benefits package, including preferential rates in hotels, exclusive partner discounts, holiday bonus, pension scheme, family rates, free meals on duty, gratuities, discounted parking and social events. The comprehensive benefits programme is designed to support our employees and enhance overall culture.
Equal Opportunities:
RBH Hospitality Management is an equal opportunity employer. We aim to hire a diverse workforce and maintain an inclusive, people‑first culture. If you require reasonable adjustments at any stage of our process, please contact careares@rbhmanagement.com.
Spa Manager in Liverpool employer: The Municipal M Gallery-Spa
Contact Detail:
The Municipal M Gallery-Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the spa and hospitality industry. Attend events, join online forums, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent news, and what makes them tick. This way, when you walk into that interview, you can show them you’re not just another candidate – you’re the perfect fit for their luxury spa!
✨Tip Number 3
Showcase your passion for excellence! During interviews, share specific examples of how you’ve elevated guest experiences or driven revenue in past roles. We want to see that fire in your belly and how you can bring that to our team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s make that dream job happen together!
We think you need these skills to ace Spa Manager in Liverpool
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for the spa industry shine through. We want to see your enthusiasm for delivering a world-class guest experience and how you plan to elevate our luxury spa operation.
Highlight Your Leadership Skills: Make sure to showcase your leadership experience in high-end hospitality. We’re looking for someone who can inspire and develop a high-performing team, so share examples of how you've successfully managed diverse teams in the past.
Be Commercially Savvy: Demonstrate your strong commercial acumen by discussing your experience with revenue growth and P&L management. We want to know how you’ve driven profitability in previous roles, so include specific achievements that highlight your strategic planning skills.
Tailor Your Application: Take the time to tailor your application to our specific job description. We appreciate when candidates align their skills and experiences with what we’re looking for, so make it clear why you’re the perfect fit for our Spa Manager role.
How to prepare for a job interview at The Municipal M Gallery-Spa
✨Know Your Spa Inside Out
Before the interview, make sure you’re well-versed in the spa's offerings and unique selling points. Research the latest trends in the spa industry and be ready to discuss how you can elevate the guest experience while aligning with the MGallery brand values.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Highlight your experience in recruitment, training, and retention strategies, and be ready to discuss how you foster a culture of growth and excellence within your team.
✨Demonstrate Commercial Acumen
Be prepared to talk about your experience with P&L management and driving revenue growth. Think of specific strategies you've implemented in the past that have positively impacted financial performance, and be ready to share these insights during the interview.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the spa’s future direction and how you can contribute to its success. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.