Night Auditor in Liverpool

We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city.

A DAY IN THE LIFE OF A NIGHT AUDITOR AT THE MUNICIPAL HOTEL & SPA MGALLERY

When you enter our hotel, we want you to be wowed—just as we aspire for every guest to feel that same sense of awe during their first interaction with our space and our Heartists®. As a Night Auditor at The Municipal Hotel, you will be the welcoming face and gracious farewell of our guest journey during the night. You’ll set the tone for each stay with your warm demeanour, refined presence and impeccable attention to detail. Your role is essential in crafting a seamless and elevated experience that reflects the character and charm of both the hotel and the MGallery brand.

WHAT WE NEED FROM YOU

• Previous experience in a luxury or boutique hospitality setting preferred.
• Excellent communication skills in a natural, engaging manner and highly presentable with strong attention to detail.
• Manoeuvring and delivery of guest luggage to desired locations.
• Prepare and deliver food and beverage room service orders, following set guidelines and food hygiene protocols.
• Carryout floor walks during the shift as assigned by the Night Manager and assist them in handling guest concerns and requests.
• Carryout duties related to the Night Audit process on the Property Management System.
• Knowledge of Microsoft Office applications such as Excel, Word and Outlook.
• Flexible availability, including weekends, evenings and holidays.
• Knowledge of the Accor brand and MGallery ethos and previous experience in Opera Cloud (PMS) is advantageous.

Other duties include:

• Providing prompt and efficient assistance with opening doors, loading and unloading luggage, and assisting with transportation if needed.
• Deliver exceptional customer service consistently, creating positive and memorable guest experiences adhering to brand standards.
• Addressing guest questions and concerns in a courteous and professional manner and referring them to the Night Manager.
• Uphold luxury service standards through every guest interaction.

WHAT WE OFFER

When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com. Apply now. Let your passion shine.

Compensation: Competitive salary