At a Glance
- Tasks: Lead the concierge team to create unforgettable guest experiences at Liverpool's first 5-star hotel.
- Company: Join the prestigious Municipal Hotel & Spa MGallery, a landmark in Liverpool.
- Benefits: Enjoy competitive perks, including discounts, free meals, and extra holiday for your birthday.
- Other info: Join a supportive team that values your ideas and contributions.
- Why this job: Be the face of luxury hospitality and make every guest's stay magical.
- Qualifications: Experience in luxury hotel concierge and strong local knowledge required.
The predicted salary is between 30000 - 35005 £ per year.
We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city.
A DAY IN THE LIFE OF A HEAD CONCIERGE AT THE 5* MUNICIPAL HOTEL & SPA MGALLERY
We are seeking an exceptional Head Concierge to lead our concierge and guest experience function within one of Liverpool’s most prestigious luxury hotels. This is a pivotal leadership role for a service-driven professional with outstanding local knowledge, refined communication skills, and a passion for delivering seamless, personalised guest journeys. You will be the face of the hotel experience, ensuring every arrival, stay and departure is handled with warmth, precision and true 5* excellence.
Key responsibilities include:
- Leading the Concierge and Porterage team to deliver an exceptional, intuitive and personalised guest experience from arrival to departure.
- Acting as the ultimate local expert for Liverpool, providing curated recommendations, reservations and insider knowledge tailored to each guest.
- Overseeing VIP guest arrivals, special occasions and high-profile stays with meticulous attention to detail.
- Managing guest requests efficiently, ensuring seamless coordination across Front Office, Housekeeping, Food & Beverage and external partners.
- Building strong relationships with local attractions, restaurants, authorised transport providers and luxury service partners to enhance the guest journey.
- Anticipating guest needs and proactively creating memorable “above and beyond” experiences.
- Leading rota planning, training and performance development within the concierge team.
- Ensuring smooth arrival and departure experiences, including valet coordination, luggage handling and lobby operations.
- Handling guest feedback and service recovery with professionalism, empathy and urgency.
- Supporting Front Office leadership in maintaining exceptional service standards and operational efficiency.
- Championing brand standards and embodying the MGallery philosophy of meaningful, story-driven hospitality.
WHAT WE’RE LOOKING FOR
- Proven experience in a luxury hotel concierge or Front Office leadership role.
- Strong knowledge of Liverpool’s hospitality, cultural and entertainment scene (or proven ability to build it quickly).
- Exceptional communication and interpersonal skills with a natural flair for guest engagement and team motivation to deliver the same standards of hospitality.
- A confident leader with experience managing and inspiring frontline service teams.
- Highly organised, calm under pressure and able to multitask in a fast-paced environment.
- A proactive problem-solver with a “can do” attitude and strong attention to detail.
- Passionate about delivering personalised, memorable guest experiences at the highest level.
- Committed to excellence and aligned with the values of luxury hospitality.
WHAT WE OFFER
When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events.
You will have access to a benefits package we believe truly works for our people and enhances our overall culture.
JOIN OUR FAMILY
Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.
Head Concierge in West Kirby employer: The Municipal - M Gallery Liverpool
At The Municipal Hotel & Spa MGallery, we pride ourselves on being an exceptional employer that values our Heartists® and their contributions to creating unforgettable guest experiences. Located in the heart of Liverpool, our vibrant work culture fosters personal growth and development, offering a range of benefits including exclusive discounts, additional holiday for birthdays, and a supportive team environment that encourages creativity and innovation. Join us to be part of a unique hospitality journey where your passion for service is celebrated and rewarded.
Contact Details:
The Municipal - M Gallery Liverpool Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head Concierge in West Kirby
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Municipal - M Gallery Liverpool. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Municipal - M Gallery Liverpool
Don't be shy about reaching out to The Municipal - M Gallery Liverpool directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Concierge in West Kirby
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Municipal - M Gallery Liverpool and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Municipal - M Gallery Liverpool
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
