At a Glance
- Tasks: Lead the overnight hotel operation and ensure five-star service standards.
- Company: Join the vibrant team at The Municipal Hotel & Spa MGallery.
- Benefits: Enjoy competitive perks, including discounts, free meals, and extra holiday for your birthday.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a unique hotel experience and create memorable moments for guests.
- Qualifications: Experience in luxury hotel operations and strong leadership skills required.
The predicted salary is between 25000 - 30000 € per year.
JOIN OUR FAMILY
Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone's contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.
THE EXCITING OPPORTUNITY
We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal's story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state-of-the-art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.
A DAY IN THE LIFE OF AN ASSISTANT NIGHT MANAGER AT THE MUNICIPAL HOTEL & SPA MGALLERY
What you'll be doing...
As the Assistant Night Manager, you play a pivotal role in leading our overnight operation, upholding the refined standards of the Municipal MGallery. Whilst supporting the Night Manager, you will also independently lead overnight shifts during the Night Manager's days off, acting as the senior decision-maker and Manager on duty. In this role, you ensure the transition from day to night remains seamless and invisible to our guests. You will take full responsibility for guest safety, financial accuracy through the Night Audit, and the leadership of the night team, delivering calm, confident leadership throughout the night.
Key Responsibilities:
- Leading the Vision
- Lead the overnight hotel operation in the absence of the Night Manager
- Uphold the MGallery Memorable Moments philosophy throughout the night
- Ensure consistency of five-star service standards across all overnight touchpoints
- Operational Excellence
- Manage and complete the Night Audit with absolute accuracy when leading shifts
- Ensure all financial reporting is precise, compliant, and completed on time
- Deliver seamless departmental handovers to the morning management team
- Guest Relations
- Act as the primary point of contact for overnight guests when leading shifts
- Manage late arrivals, early departures, and guest concerns with polished empathy
- Resolve issues calmly and professionally, reflecting luxury brand standards
- Safety & Security
- Act as the designated overnight Fire Marshall and Health & Safety lead when required
- Conduct regular security patrols of the hotel and historic premises
- Ensure the safety, security, and well-being of guests, colleagues, and property
- Team Leadership
- Provide direction, coaching, and support to colleagues during independent shifts
- Foster a culture of accountability, professionalism, excellence and care.
The Ideal Candidate
- Previous experience in a Front Office or Nights supervisory role within a luxury or five-star hotel
- Proven ability to manage overnight operations independently
- Strong proficiency in PMS systems (Opera Cloud preferred) and Night Audit procedures
- Confident decision-maker with a calm, reassuring leadership style
- Passionate about luxury hospitality and delivering personalized guest experiences
WHAT WE OFFER
When you become one of our Heartists, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists program is the benefits programme dedicated to Accor Heartists. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra days holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What's not to love? You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact. Apply now. Let your passion shine.
Assistant Night Manager in Birkenhead employer: The Municipal - M Gallery Liverpool
At The Municipal Hotel & Spa MGallery, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued and empowered to contribute their unique ideas. As part of our hotel community, you will enjoy a range of benefits including preferential rates at hotels, discounts, and social events, all while working in a stunning 5* establishment that prioritises personal growth and memorable guest experiences. Join us in creating magical moments for our guests and experience the same warmth and care in your own professional journey.
Contact Detail:
The Municipal - M Gallery Liverpool Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Night Manager in Birkenhead
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at MGallery or similar hotels. A friendly chat can lead to insider info about job openings and even a referral!
✨Tip Number 2
Show your passion for luxury hospitality during interviews. Share personal stories about how you’ve created memorable experiences for guests in the past. This will help us see that you truly understand the MGallery philosophy.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various guest scenarios, especially during night shifts. We want to know you can keep calm and deliver five-star service, even when things get hectic.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our hotel family.
We think you need these skills to ace Assistant Night Manager in Birkenhead
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our hotel community.
Tailor Your Application:Make sure to customise your application for the Assistant Night Manager role. Highlight your relevant experience in luxury hospitality and how it aligns with our values at MGallery. This shows us you’re genuinely interested!
Showcase Your Leadership Skills:Since this role involves leading the night team, share examples of your leadership experience. Whether it’s managing a team or resolving guest issues, we want to know how you handle challenges with calm and confidence.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Municipal Hotel & Spa MGallery!
How to prepare for a job interview at The Municipal - M Gallery Liverpool
✨Know the Hotel Inside Out
Before your interview, take some time to research The Municipal Hotel & Spa MGallery. Familiarise yourself with its history, unique features, and the services it offers. This will not only show your genuine interest but also help you connect your experience to their specific needs.
✨Showcase Your Leadership Skills
As an Assistant Night Manager, you'll need to demonstrate calm and confident leadership. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you can foster a culture of accountability and professionalism during your shifts.
✨Emphasise Guest Relations Experience
Guest relations are key in this role. Be ready to discuss how you've handled guest concerns in the past, especially in high-pressure situations. Use specific examples that reflect your ability to deliver luxury service and create memorable experiences for guests.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making skills and operational excellence. Think about potential night-time challenges you might face and how you would handle them. This will showcase your problem-solving abilities and readiness for the role.
