Bar Operations Manager

We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments.

Set within one of Liverpool's most iconic buildings, The Municipal Hotel & Spa is a landmark of luxury, style, and warm Northern hospitality. At the heart of our vibrant social scene sits the elegant Palm Court Bar; a space where timeless grandeur meets the unmistakable energy of Liverpool. We're now looking for an exceptional Bar Operations Manager to lead this flagship bar experience. This is more than a management role; it's an opportunity to shape one of the city's most exciting bar destinations.

You’ll take full ownership of the Palm Court Bar operation, driving consistency, quality, and performance across every detail. From the perfect pour of a premium spirit to delivering a seamless all-day dining experience, you’ll ensure every guest interaction reflects the luxury and character of The Municipal. You’ll lead from the floor, setting the pace and standard for your team while keeping a firm grip on the commercial and operational heartbeat of the bar.

• Oversee the full day-to-day running of the Palm Court Bar, ensuring smooth, efficient, and polished service at all times.
• Deliver exceptional product quality across beverages and bar dining, maintaining consistency that reflects a 5-star Liverpool experience.
• Take ownership of budgets, driving revenue while maintaining tight cost control and operational efficiency.
• Lead, inspire, and develop your team, creating a culture focused on pride, progression, and consistently high performance.
• Collaborate across the hotel to deliver standout events, private functions, and guest experiences that leave a lasting impression.
• Drive continuous improvement in service flow, standards, and team productivity within a high-volume, luxury setting.
• Manage stock control and back-office systems with precision, ensuring accurate reporting and proactive variance management.
• Maintain a strong presence on the floor; engaging with guests, elevating their experience, and embodying true Liverpool hospitality.

We’re looking for someone who:

• You’re a natural host and a proven leader with a passion for creating standout bar experiences.
• You understand the rhythm of a busy, premium venue and thrive on delivering both operational excellence and unforgettable moments.
• Has extensive experience in luxury or high-end hospitality, ideally within a premium bar environment.
• Leads from the front; hands-on, visible, and fully immersed in the guest experience.
• Brings strong commercial awareness, balancing cost control with exceptional quality and service.
• Understands the importance of consistency in a high-volume, flagship venue.
• Is passionate about training and developing teams, building knowledge in wines, spirits, and service excellence.
• Has a sharp eye for detail and takes pride in maintaining the highest standards.
• Is proactive, solution-focused, and calm under pressure.
• Communicates with confidence, warmth, and authenticity; reflecting the spirit of Liverpool.
• Thrives in a team that works hard, supports each other, and enjoys what they do.
• Desirable to hold a Level 2 WSET Personal License Holder.

When you become one of our Heartists, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists program is the benefits programme dedicated to Accor Heartists. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day's holiday for your birthday and pension scheme.

To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What's not to love? You will have access to a benefits package we believe truly works for our people and enhances our overall culture.

Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone's contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.