At a Glance
- Tasks: Welcome guests and assist with their luggage, ensuring a memorable experience.
- Company: Join the first 5-star hotel in Liverpool, part of a supportive community.
- Benefits: Enjoy competitive salary, discounts, free meals, and extra holiday for your birthday.
- Other info: Join a diverse team with great career growth opportunities.
- Why this job: Be the face of hospitality and create magical moments for guests.
- Qualifications: Friendly, professional attitude with a passion for exceptional service.
The predicted salary is between 20000 - 25000 £ per year.
JOIN OUR FAMILY
Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.
THE EXCITING OPPORTUNITY
We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city.
A DAY IN THE LIFE OF A LUGGAGE PORTER AT THE MUNICIPAL HOTEL & SPA MGALLERY
What you'll be doing:
- As the Luggage Porter at the Municipal Hotel & Spa, MGallery Collection, you will be the first and last point of contact for our guests, setting the tone for their entire experience.
- This highly visible role requires a personable, professional, and welcoming individual who takes pride in delivering exceptional service.
- You will embody the warmth and charm of our 5‑star hotel, ensuring every guest feels valued from the moment they arrive.
Key Responsibilities:
- Warmly greet all guests upon arrival and departure with a genuine smile and personalised service.
- Anticipate guest needs and proactively offer assistance with luggage from Dale Street to the hotel entrance (lifting and moving required) and vice versa upon departure.
- Organise, secure transport and deliver guest luggage to and from the bedroom within brand timescales.
- Assist with opening doors, calling taxis, providing directions, and escorting guests as required.
- Provide accurate local knowledge about Liverpool’s attractions, restaurants, events, and transport.
- Maintain a strong presence at the hotel entrance, offering a professional and approachable demeanour at all times.
- To be aware of all hotel services, venues and hours of operation.
- Liaise closely with Concierge and Reception teams to ensure seamless guest experiences.
- Ensure the entrance area is clean, safe, and presentable at all times.
- Handle any guest concerns or queries discreetly and professionally, escalating where necessary.
- Uphold the hotel’s grooming and uniform standards to reflect a 5‑star appearance.
- Ensure security awareness, monitoring the front area for any suspicious behaviour or safety concerns.
WHAT WE OFFER
When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What’s not to love? You will have access to a benefits package we believe truly works for our people and enhances our overall culture.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
Compensation: Competitive salary.
Linen Porter in Liverpool employer: The Municipal M Gallery-Front Office/Reception
At The Municipal Hotel & Spa MGallery, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued and empowered to shine. As a Linen Porter, you will not only play a crucial role in creating memorable experiences for our guests but also benefit from a comprehensive package that includes competitive pay, generous discounts, and opportunities for personal growth within our vibrant hotel community. Join us in Liverpool, where you can be part of a historic landmark and contribute to a culture that celebrates individuality and teamwork.
Contact Details:
The Municipal M Gallery-Front Office/Reception Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Linen Porter in Liverpool
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Municipal M Gallery-Front Office/Reception. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Municipal M Gallery-Front Office/Reception
Don't be shy about reaching out to The Municipal M Gallery-Front Office/Reception directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Linen Porter in Liverpool
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Municipal M Gallery-Front Office/Reception and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Municipal M Gallery-Front Office/Reception
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
