At a Glance
- Tasks: Lead the overnight hotel operation and ensure five-star service standards.
- Company: Join a vibrant hotel community at The Municipal Hotel & Spa MGallery.
- Benefits: Enjoy competitive salary, discounts, free meals, and extra holiday for your birthday.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of a team that values your ideas and creates memorable guest experiences.
- Qualifications: Experience in luxury hotel operations and strong leadership skills required.
The predicted salary is between 25000 - 30000 € per year.
Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests.
The Exciting Opportunity
We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments.
A Day in the Life of an Assistant Night Manager at The Municipal Hotel & Spa MGallery
As the Assistant Night Manager, you play a pivotal role in leading our overnight operation, upholding the refined standards of the Municipal MGallery. Whilst supporting the Night Manager, you will also independently lead overnight shifts during the Night Manager’s days off, acting as the senior decision‑maker and Manager on duty. In this role, you ensure the transition from day to night remains seamless and invisible to our guests. You will take full responsibility for guest safety, financial accuracy through the Night Audit, and the leadership of the night team, delivering calm, confident leadership throughout the night.
Key Responsibilities
- Lead the overnight hotel operation in the absence of the Night Manager
- Uphold the MGallery “Memorable Moments” philosophy throughout the night
- Ensure consistency of five‑star service standards across all overnight touchpoints
- Manage and complete the Night Audit with absolute accuracy when leading shifts
- Ensure all financial reporting is precise, compliant, and completed on time
- Deliver seamless departmental handovers to the morning management team
- Act as the primary point of contact for overnight guests when leading shifts
- Manage late arrivals, early departures, and guest concerns with polished empathy
- Resolve issues calmly and professionally, reflecting luxury brand standards
- Act as the designated overnight Fire Marshall and Health & Safety lead when required
- Conduct regular security patrols of the hotel and historic premises
- Ensure the safety, security, and well‑being of guests, colleagues, and property
- Provide direction, coaching, and support to colleagues during independent shifts
- Foster a culture of accountability, professionalism, excellence and care
The Ideal Candidate
- Previous experience in a Front Office or Nights supervisory role within a luxury or five‑star hotel
- Proven ability to manage overnight operations independently
- Strong proficiency in PMS systems (Opera Cloud preferred) and Night Audit procedures
- Confident decision‑maker with a calm, reassuring leadership style
- Passionate about luxury hospitality and delivering personalized guest experiences
What We Offer
When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events.
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
Application
Apply now. Let your passion shine.
Assistant Night Manager in Liverpool employer: The Municipal M Gallery-Front Office/Reception
At The Municipal Hotel & Spa MGallery, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to shine. As an Assistant Night Manager, you will not only lead our overnight operations but also enjoy a wealth of benefits including competitive pay, exclusive discounts, and opportunities for personal growth within the Accor and RBH family. Join us in creating unforgettable experiences for our guests while enjoying a supportive environment that celebrates your contributions.
Contact Detail:
The Municipal M Gallery-Front Office/Reception Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Night Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Assistant Night Manager role.
✨Tip Number 2
Show up and shine! If you know of any open days or recruitment events at hotels, make sure to attend. It’s a great chance to meet the team, show your enthusiasm, and get a feel for the hotel culture.
✨Tip Number 3
Be ready to impress in interviews! Brush up on your knowledge about the MGallery brand and think of examples from your past experience that showcase your leadership and guest relations skills. We want to see your passion for luxury hospitality!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our hotel community. Let’s make those magical moments happen together!
We think you need these skills to ace Assistant Night Manager in Liverpool
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in luxury or five-star hotels. Mention specific skills that align with the Assistant Night Manager role, like your proficiency in PMS systems or your leadership style.
Showcase Your Guest Relations Skills:Since guest experience is at the heart of what we do, share examples of how you've handled guest concerns or created memorable moments in your previous roles. This will show us you understand the importance of personalised service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Municipal Hotel & Spa MGallery!
How to prepare for a job interview at The Municipal M Gallery-Front Office/Reception
✨Know the MGallery Philosophy
Before your interview, take some time to understand the MGallery 'Memorable Moments' philosophy. Think about how you can embody this in your role as an Assistant Night Manager and be ready to share examples of how you’ve created memorable experiences for guests in the past.
✨Showcase Your Leadership Skills
As a potential leader during overnight shifts, it’s crucial to demonstrate your calm and confident leadership style. Prepare to discuss specific situations where you successfully managed a team or resolved conflicts, highlighting your ability to foster a culture of accountability and professionalism.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your decision-making skills and guest relations abilities. Think of examples where you handled late arrivals or guest concerns with empathy and professionalism, reflecting the luxury brand standards expected at MGallery.
✨Familiarise Yourself with PMS Systems
Since proficiency in PMS systems like Opera Cloud is preferred, brush up on your knowledge of these systems. If you have experience with similar software, be prepared to discuss how you used it to ensure financial accuracy and operational excellence during your previous roles.
