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- Tasks: Create warm first impressions and manage reservations for guests.
- Company: Join a top-rated hospitality company that values its people.
- Benefits: Enjoy discounts, extra holiday, flexible working, and free meals on duty.
- Why this job: Be part of a dynamic team making memorable guest experiences.
- Qualifications: Experience in hospitality reservations and excellent communication skills.
- Other info: Opportunities for personal growth and a supportive work culture.
The predicted salary is between 24000 - 36000 £ per year.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
We are passionate about the industry and always on the lookout for new talent to join us on our journey.
A structured development plan tailored to support personal growth with clear objectives and targets. Opportunity to access Accor and RBH training platforms. When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners.
The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events.
What’s not to love?
You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An extra day’s holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF RESERVATIONS COORDINATOR AT OUR HOTEL:
As part of the reservations team, you play an important role in creating a warm and positive first impression for every guest, even before they arrive at the hotel. By using emotional intelligence and a guest-focused approach, you help to naturally support both service excellence and revenue opportunities. You will assist with the day-to-day management of accommodation, spa, and food and beverage reservations, maintaining a strong focus on accuracy, attention to detail, and brand standards, while helping to optimise occupancy and enhance the guest experience during each interaction.
Working collaboratively with the sales, marketing, and front office teams, you will help ensure that promotional offers, group bookings, and VIP requests are coordinated smoothly to provide a seamless journey for our guests. You will also develop confidence and proficiency in using all reservation systems to ensure enquiries, bookings, amendments, cancellations, and special requests are handled efficiently and accurately. Engaging with guests over the phone, via email, and through other communication channels, you will deliver a friendly, professional, and helpful service at all times.
WHAT WE NEED FROM YOU:
- Proven experience in reservations or reception within the hospitality industry.
- Excellent communication skills and a client-focused approach to handling bookings, guest queries, and VIP requests.
- Proficiency in reservations systems (ideally Accor / Opera or similar).
- Strong organisational and multitasking skills, able to balance high call volumes with guest requests.
- Flexibility to work a variety of shifts, including weekends and holidays, to meet the needs of the business.
- A genuine enthusiasm for creating memorable guest experiences and ensuring smooth, efficient reservation processes.
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Reservations Coordinator Maternity Cover in Liverpool employer: The Municipal Hotel & Spa MGallery
Contact Detail:
The Municipal Hotel & Spa MGallery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Coordinator Maternity Cover in Liverpool
✨Tip Number 1
Get to know the company culture! Before your interview, dive into RBH's values and benefits. This will help you connect your experience with what they care about, showing you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will boost your confidence and help you articulate how your skills match the Reservations Coordinator role.
✨Tip Number 3
Show off your personality! When you’re engaging with interviewers, let your enthusiasm for hospitality shine through. Remember, they want someone who can create memorable guest experiences, so be genuine and friendly.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reservations Coordinator Maternity Cover in Liverpool
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you genuinely care about creating memorable experiences for guests, so share any relevant stories or experiences that highlight this passion.
Tailor Your Application: Make sure to customise your application to fit the Reservations Coordinator role. Highlight your experience in reservations or reception, and mention any specific systems you've used, like Accor or Opera. This shows us that you understand what we're looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experience at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and the benefits we offer!
How to prepare for a job interview at The Municipal Hotel & Spa MGallery
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s values and benefits. Understand what makes RBH stand out in the hospitality industry, especially their focus on employee wellbeing and diversity. This will show your genuine interest in the company and help you connect with the interviewers.
✨Showcase Your Experience
Be ready to discuss your previous experience in reservations or reception. Prepare specific examples of how you've handled guest queries or managed bookings efficiently. Highlight any familiarity with reservation systems like Accor or Opera, as this will be a big plus!
✨Emphasise Teamwork
Since the role involves collaborating with various teams, share examples of how you’ve worked well with others in past roles. Talk about how you’ve contributed to a positive team environment and how you can bring that same energy to the reservations team at RBH.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available or how the team ensures a seamless guest experience. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.