Meetings And Events Supervisor in Liverpool

THE EXCITING OPPORTUNITY

We're looking for an enthusiastic, organised and
people-focused Meetings & Events Supervisor to join our Meetings
& Events Team at The Municipal Hotel & Spa MGallery Liverpool. Please
read in full for all details and application requirements.

We opened Liverpool's first 5-star hotel, The Municipal
Hotel & Spa MGallery, in May 2023 and have breathed new life into one
of the city's most iconic landmarks. Our Heartists® are passionate about
creating unforgettable experiences, ensuring every guest enjoys exceptional
hospitality and service throughout their journey with us. With 179 luxurious
bedrooms, exceptional dining experiences, elegant event spaces and a
world-class spa, The Municipal continues to set the standard for luxury
hospitality in Liverpool.

THIS ROLE IS FULL TIME, 40 HOURS PER WEEK, WORKING 5 DAYS OVER 7. FLEXIBILITY ON DAYS, EVENINGS AND WEEKENDS IS ESSENTIAL TO MEET THE NEEDS OF THE BUSINESS.

A DAY IN THE LIFE OF A MEETINGS & EVENTS SUPERVISOR AT THE MUNICIPAL HOTEL & SPA MGALLERY

What you'll be doing...

As Meetings & Events Supervisor, you will play a key
role in delivering exceptional events and memorable guest experiences. You'll
lead the team through the setup, delivery and breakdown of meetings,
conferences, private dining events, weddings and special occasions, ensuring
every detail is executed to the highest standard.

Working closely with the Meetings & Events Management
team, Sales & Events, Kitchen, Front Office and wider hotel departments,
you'll ensure seamless communication, exceptional service delivery and
operational excellence throughout every event. Your visible leadership,
attention to detail and passion for hospitality will help create unforgettable
experiences for our guests and clients.

KEY RESPONSIBILITIES

• Supervise
  the setup, service and breakdown of meetings, conferences, private dining
  and special events.
• Lead
  and motivate the Meetings & Events team during service, ensuring
  exceptional guest experiences.
• Welcome
  event organisers and delegates, providing a warm, professional and
  personalised experience.
• Review
  and implement Banqueting Event Orders (BEOs), ensuring all event
  requirements are delivered accurately.
• Conduct
  daily team briefings, communicating service expectations, timings and
  responsibilities.
• Coordinate
  room layouts, audiovisual requirements, signage and event materials.
• Act
  as the main point of contact during events, managing requests, resolving
  issues and adapting to changing client needs.
• Liaise
  closely with the Sales & Events and Kitchen teams to ensure flawless
  event execution.
• Monitor
  event flow and staffing levels, making adjustments where required to
  maintain service standards.
• Support
  revenue growth through upselling opportunities and exceptional customer
  engagement.
• Maintain
  departmental standards relating to presentation, cleanliness, health & safety and brand compliance.
• Coach,
  support and develop team members through training and on-the-job guidance.
• Promote
  a positive, professional and inclusive team culture that reflects our
  Heartist® values.

WHAT WE NEED FROM YOU

• Previous
  experience in a Meetings & Events, Banqueting or Food & Beverage
  supervisory role.
• A
  passion for hospitality and delivering exceptional guest experiences.
• Strong
  leadership skills with the ability to motivate and develop a team.
• Excellent
  communication and organisational skills.
• Experience
  coordinating multiple priorities within a fast-paced environment.
• Strong
  attention to detail and commitment to service excellence.
• A
  proactive, solutions-focused approach with the confidence to make
  decisions during service.
• Flexibility
  to work a variety of shifts, including evenings, weekends and bank holidays.
• Knowledge
  of event operations, room setups and conference service standards is highly desirable.
• A
  positive attitude and genuine enthusiasm for creating memorable guest experiences.

WHAT WE OFFER

When you become one of our Heartists®, you will also be a
member of the Accor and RBH family with all the benefits that brings. The ALL
Heartists® programme provides employees with memorable experiences,
preferential hotel rates and exclusive discounts. RBH benefits include Hapi Benefits, Refer a Friend schemes, an additional day's holiday for your birthday and pension scheme benefits. At The Municipal Hotel & Spa MGallery, you'll also enjoy friends and family rates, discounted dining, free meals on duty, gratuities, discounted local parking and social events. What's not to love?

JOIN OUR FAMILY

Belong in a place where you can be yourself and love what
you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued.
We will empower you to bring ideas that elevate our guest experience, creating memorable moments and exceptional service. Help our guests feel special, and we will do the same for you.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. If at any stage of the recruitment process you require reasonable adjustments, please let us know.

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