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For Companies At a Glance
- Tasks: Greet guests, assist with luggage, and provide local knowledge.
- Company: Join the first 5-star hotel in Liverpool, offering unique experiences.
- Benefits: Enjoy discounts, free meals, birthday leave, and social events.
- Why this job: Be part of a supportive team creating memorable moments for guests.
- Qualifications: No specific qualifications required, just a friendly attitude!
- Other info: Embrace a vibrant culture in a historic setting.
The predicted salary is between 24000 - 36000 £ per year.
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Belong in a place where you can be yourself and love what
you do. Join our hotel community and we will support you to realise your
true potential. You will be part of a team where everyone’s contribution is
valued. We will empower you to bring ideas to elevate our services,
creating personalised experiences for guests. Help them to feel special,
and we will do the same for you.
THE EXCITING OPPORTUNITY
We opened the first 5* Hotel in Liverpool; The Municipal
Hotel & Spa MGallery in May 2023 and have reset the clock within this
historic building, bringing it back to life. Our Heartists aspire to
create memorable, heartfelt moments for all life enjoyers to experience unique
stories from the past but also to immerse themselves into our hospitality,
creating their own astonishing tales of MGallery magical moments. We
boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the
city. Time is of essence and at the heart of The Municipal’s story. The
iconic clock tower and bells giving the tempo to a timeless melody.
Various restaurants, bars and a state-of-the-art spa sanctuary experience, will
offer everyone the place to have the time of their lives, pause the clock and
embark upon their own magical journey with MGallery.
MGallery –
Boutique hotels with one-of-a-kind designs (accor.com)
A DAY IN THE LIFE OF A DOOR PERSON AT THE MUNICIPAL HOTEL & SPA
MGALLERY
What you\’ll be doing…
As the Door Person at the Municipal Hotel & Spa, M
Gallery Collection, you will be the first and last point of contact for our
guests, setting the tone for their entire experience. This highly visible role
requires a personable, professional, and welcoming individual who takes pride
in delivering exceptional service. You will embody the warmth and charm of our
5-star hotel, ensuring every guest feels valued from the moment they arrive.
Key Responsibilities:
- Warmly greet all guests upon arrival and departure with a genuine
smile and personalised service. - Assist with opening doors, calling taxis, providing directions, and
escorting guests as required. - Anticipate guest needs and proactively offer assistance with
luggage (lifting required), valet, or general enquiries. - Maintain a strong presence at the hotel entrance, offering a
professional and approachable demeanour at all times. - Liaise closely with Concierge and Reception teams to ensure
seamless guest experiences. - Provide accurate local knowledge about Liverpool’s attractions,
restaurants, events, and transport. - Ensure the entrance area is clean, safe, and presentable at all
times. - Handle any guest concerns or queries discreetly and professionally,
escalating where necessary. - Uphold the hotel’s grooming and uniform standards to reflect a
5-star appearance. - Ensure security awareness, monitoring the front area for any
suspicious behaviour or safety concerns.
WHAT WE OFFER
When you become one of our Heartists, you will also be a
member of the Accor and RBH group with all the benefits that brings. The ALL
Heartists program is the benefits programme dedicated to Accor Heartists.
It provides employees with the opportunity to enjoy memorable experiences
throughout the year, thanks to preferential rates in hotels and exclusive
discounts with a wide range of partners. The RBH company benefits extend
these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward
Schemes, an extra day’s holiday for your birthday and pension scheme. To
conclude this power trio, we have The Municipal Hotel benefits with friends and
family rates, discounts, free meals on duty, gratuities, discounted local
parking and social events. What’s not to love?
You will have access to a benefits package we believe
truly works for our people and enhances our overall culture…To
learn more about our full benefits package,click hereto
watch our RBH employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity
employer. We believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. If at any point throughout our process you require
reasonable adjustments, please contact[emailprotected] .
#J-18808-Ljbffr
Door Person/ Concierge employer: The Municipal Hotel & Spa MGallery
Contact Detail:
The Municipal Hotel & Spa MGallery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Door Person/ Concierge
✨Tip Number 1
Familiarise yourself with the local area, especially Liverpool's attractions and transport options. This knowledge will not only help you assist guests effectively but also demonstrate your commitment to providing exceptional service.
✨Tip Number 2
Practice your greeting and body language to ensure you come across as warm and welcoming. Remember, as a Door Person, your first impression sets the tone for the guest's experience, so make it count!
✨Tip Number 3
Engage in role-playing scenarios with friends or family to prepare for various guest interactions. This can help you feel more confident in handling different situations, from welcoming guests to addressing their concerns.
✨Tip Number 4
Network with current employees or professionals in the hospitality industry. They can provide valuable insights into the role and the hotel culture, which can help you tailor your approach during the interview process.
We think you need these skills to ace Door Person/ Concierge
Some tips for your application 🫡
Understand the Role: Before applying, take time to thoroughly understand the responsibilities of a Door Person at the Municipal Hotel & Spa. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Make sure your CV reflects your experience in hospitality or customer service. Emphasise any roles where you had direct guest interaction, showcasing your ability to create memorable experiences.
Craft a Personalised Cover Letter: Write a cover letter that speaks directly to the values of the hotel. Mention how you can contribute to creating heartfelt moments for guests and why you are passionate about working in a 5-star environment.
Showcase Local Knowledge: Since the role requires providing accurate local knowledge, consider including a brief section in your application that highlights your familiarity with Liverpool’s attractions and amenities. This will demonstrate your readiness to assist guests effectively.
How to prepare for a job interview at The Municipal Hotel & Spa MGallery
✨Showcase Your Warmth
As a Door Person, your role is all about making guests feel welcome. During the interview, demonstrate your friendly and approachable nature. A genuine smile and positive attitude can go a long way in showing that you embody the warmth and charm expected at a 5-star hotel.
✨Know Your Local Area
Familiarise yourself with Liverpool's attractions, restaurants, and events. Being able to provide accurate local knowledge will impress the interviewers and show that you're prepared to assist guests with their inquiries, enhancing their overall experience.
✨Emphasise Teamwork
Highlight your ability to work closely with other teams, such as Concierge and Reception. Share examples of how you've collaborated in previous roles to ensure seamless service, as this is crucial for creating memorable experiences for guests.
✨Dress to Impress
Since grooming and uniform standards are important in this role, make sure to dress professionally for your interview. This not only reflects your understanding of the hotel's expectations but also shows your commitment to maintaining a 5-star appearance.