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- Tasks: Manage key client accounts and ensure exceptional service delivery.
- Company: Join The MSS Group, a leader in environmental services based in Cardiff.
- Benefits: Competitive salary, electric vehicle purchase scheme, and additional annual leave.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Experience in account management and strong relationship-building skills required.
- Other info: Flexible working arrangements and a commitment to diversity and inclusion.
The predicted salary is between 30000 - 35000 £ per year.
The MSS Group is a specialist provider of facilities, industrial and environmental services with expertise in hazardous, highly regulated and complex environments. This is a full time, permanent position.
The Key Account Manager (KAM) is responsible for managing key client accounts, ensuring contract fulfilment, and exceeding client expectations. This role focuses on sustaining client relationships, achieving financial targets, and ensuring high standards of service delivery. The KAM will collaborate with senior leadership, provide support to junior team members, and contribute to departmental improvements.
Key Responsibilities
- Client Relationship Management: Manage and develop assigned key accounts to strengthen client relationships and meet contractual obligations.
- Financial Oversight: Oversee the Profit & Loss (P&L) for assigned accounts, focusing on financial health and profitability.
- Operational Leadership: Ensure the effective delivery of services through daily management of site staff, meeting all commercial and financial targets.
- Client Meetings: Lead regular client meetings to maintain open communication, address issues, and align on project goals.
- Performance Monitoring: Track and report on operational and financial performance, providing updates to the Business Unit Lead and Senior Leadership.
Qualifications & Experience
- Experience in account management within a service-oriented industry.
- Water treatment industry experience would be desirable.
- Strong customer focus with proven relationship management skills.
- Financial acumen with a history of meeting budget and revenue targets.
- Knowledge of health and safety regulations and operational best practices.
- Excellent communication and organizational abilities.
Salary & Benefits
- Salary sacrifice for purchase of electric vehicles
- Salary between £30,000 & £35,000 depending on experience
- Smart Health/digital GP service
- Permanent additional day’ annual leave for 5, 10 & 15 years – MSS
- For the year only – additional day’ annual leave for 10, 20, 30, 40 & 50 years - RSK
- Cycle to work scheme.
- Wellbeing ambassadors – network of internal mental health first aiders
- Gym/lifestyle discounts
- Bereavement counselling
- Life assurance – 3 x annual salary payment for death in service
The RSK Group is an equal opportunity company. We do not accept unsolicited CVs from agencies.
Key Account Manager in Cardiff employer: The MSS Group
Contact Detail:
The MSS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager in Cardiff
✨Tip Number 1
Network like a pro! Reach out to current employees at The MSS Group on LinkedIn. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and values. Show them you’re not just another candidate; you’re genuinely interested in their work and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Key Account Manager role. Highlight your relationship management skills and financial acumen to impress the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind as they make their decision.
We think you need these skills to ace Key Account Manager in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Key Account Manager role. Highlight your experience in account management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our needs. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage client relationships and meet financial targets. Numbers speak volumes, so don’t shy away from sharing your successes!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and ensures your application lands right where it needs to be. We can’t wait to hear from you!
How to prepare for a job interview at The MSS Group
✨Know Your Accounts
Before the interview, research The MSS Group and their key clients. Understand their services, especially in hazardous environments, and be ready to discuss how you can enhance client relationships and meet contractual obligations.
✨Show Financial Savvy
Brush up on your financial knowledge, particularly around Profit & Loss management. Be prepared to share examples of how you've successfully managed budgets and achieved revenue targets in previous roles.
✨Demonstrate Leadership Skills
As a Key Account Manager, operational leadership is crucial. Think of instances where you've led teams or projects effectively. Highlight your ability to manage site staff and ensure service delivery meets high standards.
✨Prepare for Client Scenarios
Anticipate questions about handling client meetings and resolving issues. Prepare scenarios where you've maintained open communication with clients and aligned project goals, showcasing your strong relationship management skills.
