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For Companies At a Glance
- Tasks: Manage bookings, coordinate site visits, and support field operations in a dynamic environment.
- Company: Join MSS, a trusted leader in materials testing with nearly 30 years of expertise.
- Benefits: Earn up to £30,000, enjoy a supportive team, and access ongoing training.
- Why this job: Be part of a fast-growing business with real potential for career progression.
- Qualifications: Strong customer relations skills and proficiency in Microsoft Office are essential.
- Other info: Work Monday to Friday, 8:30am - 5:00pm, in a diverse and inclusive workplace.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the Business Unit Administrator role at The MSS Group.
Contract: Permanent
Location: Derby
Salary: Up to £30,000 per annum
About Us
MSS (Materials Site Services) has been providing specialist materials testing services since 1995, offering expert UKAS accredited laboratory and on-site testing of concrete, bituminous materials and soils, as well as comprehensive on-site sampling services. We operate across Scotland, the North and the Midlands, working with a diverse range of sectors including construction, infrastructure, and development projects. Our high quality and responsive services have been trusted by contractors, consultants, designers and local councils, Transport Scotland and National Highways, GE technical engineering companies and structural developers for nearly three decades. We maintain a supportive and professional working environment where everyone can thrive, with a strong reputation for technical excellence, reliability, and exceptional client service.
About the Role
We are seeking a Business Unit Administrator to join our team in Derby. We are looking for a customer-focused team player with strong organisational skills and attention to detail who is committed to delivering excellent service to our clients. You will work as part of an experienced team supporting our materials testing operations, reporting directly to the General Manager. Our workload is varied and engaging, with excellent exposure to the construction industry and materials testing sector, managing administrative functions that directly support field operations and client relationships.
Key Responsibilities
- Take bookings via phone and email from clients across various construction and infrastructure projects
- Manage diary system jointly with the General Manager to coordinate site visits and testing schedules
- Maintain professional client liaison and communication throughout project lifecycles
- Issue detailed site instructions to field technicians (primarily Friday afternoons, with updates as required)
- Compile comprehensive reports for management review and client requirements
- Coordinate day-to-day liaison with field technicians to ensure smooth operations
- Prepare and issue invoices for materials testing services accurately and promptly
- Check and record technicians\\\’ timesheets on a weekly basis for month-end processing
- Place orders for materials, equipment and consumables required for testing operations
- Provide general administrative support to ensure efficient business operations
- Assist with project coordination and communicate effectively with colleagues, clients and suppliers
- Help maintain compliance with company policies and quality standards
Skills, Knowledge & Expertise
Essential Requirements
- Customer focused with demonstrated strong customer relations skills
- Proficient with Microsoft Office products (Word, Excel, Outlook essential)
- Highly organised with proven ability to multitask effectively and prioritise workload
- Ability to adhere to deadlines and work under pressure
- Excellent communication skills, both written and verbal
- Professional telephone manner for client interactions
- Strong attention to detail and accuracy in administrative tasks
Desirable
- Experience working in construction, engineering, or technical services industry
- Understanding of site operations and technical testing processes
- Previous experience in a similar administrative or coordination role
Salary And Benefits
We offer a competitive salary of up to £30,000 per annum and provide a supportive working environment including:
- 40 hour working week, Monday to Friday, 8:30am – 5:00pm
- Supportive team environment with ongoing training and development
- Work within a company with nearly three decades of industry expertise and UKAS accreditation
This is a fantastic opportunity to contribute to a fast-growing business with significant potential for career progression as MSS continues to expand across multiple regions.
MSS is committed to providing equal opportunities and values diversity in the workplace. To apply, please submit your CV and a covering letter explaining why you\\\’re the right fit for this role.
About MSS
We are an established materials testing services provider offering UKAS-accredited laboratory and on-site testing and sampling services.
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Business Unit Administrator employer: The MSS Group
Contact Detail:
The MSS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Unit Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the construction and materials testing sectors. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching MSS and its services. Understand their client base and projects. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Since the role requires excellent client interaction, consider doing mock interviews with friends or family. This will help you feel more confident when discussing your experience and skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the MSS team!
We think you need these skills to ace Business Unit Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Unit Administrator role. Highlight your customer service skills and any relevant experience in administration or the construction industry. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us at MSS. Mention specific examples of your organisational skills and attention to detail that align with the job description.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure to demonstrate your excellent written and verbal communication skills in your application. We love candidates who can communicate clearly and professionally!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at The MSS Group
✨Know Your Stuff
Before the interview, make sure you understand MSS's services and the role of a Business Unit Administrator. Familiarise yourself with materials testing processes and the construction industry. This will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and maintained attention to detail under pressure.
✨Practice Professional Communication
As you'll be liaising with clients and field technicians, practice your communication skills. Think about how you would handle client inquiries or issues. A professional telephone manner is crucial, so consider doing mock calls with a friend to refine your approach.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
