At MSC we believe that performance is only part of what makes a great employee. We look for attributes that show how you behave in unknown, challenging and stressful situations. If you are curious, driven, and willing to step outside your comfort zone, we want to hear from you. MSC offers growth, learning, and a culture that empowers you to be yourself and make a genuine impact.
What’s in it for me?
- You have the autonomy to shape your role and make a real impact.
- You will receive access to discounts and rewards across leading brands.
- 25 days annual leave (plus Bank Holidays) and benefits including a pension matched up to 10% of salary, 6x life assurance, a discounted health cash plan, and private medical insurance.
Key Responsibilities
- Set and manage departmental objectives, demonstrating a clear understanding of business strategy and adapting to change.
- Provide strong leadership to all leaders and direct reports, maintaining high standards of performance and accountability.
- Maintain focus on priorities during periods of challenge or change, ensuring deadlines and targets are achieved.
- Address performance issues professionally, sensitively and constructively when required.
- Communicate clearly and confidently using appropriate methods and channels, adapting style to suit different audiences.
- Build and maintain positive working relationships with key stakeholders, actively seeking feedback and encouraging collaboration.
- Foster an environment where new ideas are welcomed, supporting innovation and continuous improvement across teams and functions.
- Act as an ambassador for MSC’s mission, values and pledge, helping associates understand how their contribution supports business success.
- Oversee recruitment activities that attract and retain high‑quality talent.
- Support payroll activities, ensuring timelines and accuracy are met.
- Administer and promote company benefits, maintaining excellent communication with associates and external providers.
- Monitor, analyse and report on HR KPIs, providing insights and recommendations to support business decision‑making.
- Provide expert HR advice and guidance to managers across all areas of HR, ensuring compliance with UK employment legislation and company policies.
- Design and deliver engaging management development and HR training programs aligned with organisational needs.
- Support continuous improvement of recruitment processes, ensuring a professional, responsive and effective service.
- Manage all incoming HR communications, ensuring timely responses and maintaining a positive HR brand.
- Build strong inter‑departmental relationships through regular engagement with department leaders and attendance at team meetings alongside the HR Director.
- Support business improvement initiatives, projects and organisational change programmes as required.
- Undertake additional duties consistent with the scope and responsibilities of the role.
Qualifications
- CIPD Level 5 qualified or equivalent professional experience.
- Significant experience within a generalist HR role.
- Strong employee relations knowledge and practical experience.
- Up‑to‑date knowledge of UK employment legislation and HR best practice.
- Excellent communication, coaching and influencing skills.
- Ability to build credibility and strong working relationships at all levels.
- Exceptional organisational skills with strong attention to detail.
- Experience supporting organisational growth, transformation and change initiatives.
Key Competencies
- Integrity and professionalism.
- Commercial awareness and business acumen.
- Strong problem‑solving and decision‑making capabilities.
- Relationship building.
- Resilience and adaptability.
- Coaching and influencing skills.
- Confidentiality and discretion.
- Connections: ability to build meaningful relationships, collaborate effectively and create positive experiences for colleagues, customers and stakeholders.
- Thinking: capacity to solve problems, learn quickly, adapt to change and make sound decisions.
- Creativity: ability to generate ideas, develop solutions and embrace new ways of working.
- Drive: ambition, energy, resilience and determination to achieve results and continuously improve.
Benefits
- 25 days annual leave plus Bank Holidays.
- Company pension scheme with contributions matched up to 10% of salary.
- Life assurance at 6x annual salary.
- Discounted health cash plan.
- Private medical insurance.
- Access to discounts and rewards across leading brands.
MSC is committed to an inclusive, psychologically safe environment where you can take risks, learn from mistakes and grow both professionally and personally. If you are customer‑focused, motivated to make a positive impact and ready to thrive within a collaborative team, we would love to hear from you.
