National Account Manager in Wednesbury

The National Account Manager forms part of our Large Customer team and plays an integral role in protecting and growing larger customer accounts through a partnership approach to sales. This role is about delivering exceptional account management to complex customers, building long-term relationships, coordinating support across the business, and helping MSC remain the supplier of choice while realising growth at pace.

Responsibilities

• Own the end-to-end relationship with assigned national accounts, protecting and growing revenue through a partnership-led approach.
• Develop and execute account plans aligned to revenue, margin, penetration, and growth objectives.
• Build trusted relationships across customer stakeholder groups and position MSC as a valued partner and supplier of choice.
• Lead pricing, contract management, customer reviews, and commercial planning discussions.
• Coordinate internal resources to deliver customer commitments, manage stakeholder pressures, and provide a seamless, customer-centric experience.
• Monitor account health through forecasting, performance measures, operational KPIs and disciplined execution.
• Support implementation of new contract wins, onboarding customers and realising spend at pace.
• Handle challenging situations with flexibility, sound judgement, and strong follow-through to protect customer confidence.
• Lead internal working groups and bring teams together shoulder-to-shoulder to deliver excellence for customers.
• Communicate effectively across all channels, adapt style to your audience and bring fresh thinking that helps us continuously improve.

Qualifications

• Degree in Business, Marketing or a related field, or equivalent commercial experience.
• Experience managing national, major, or multi-site customer accounts.
• Proven track record of delivering revenue growth and protecting profitability.
• Strong negotiation, presentation, and stakeholder management skills.
• Experience with forecasting, account planning and commercial reviews.
• Ability to travel as required.

Preferred Qualifications

• Experience within industrial, distribution, manufacturing, or related customer environments.
• Familiarity with customer buying cycles, implementation planning, and program rollout.
• Demonstrated ability to grow accounts, improve margin and strengthen forecast accuracy.
• Strong analytical capability using reporting, performance dashboards, and commercial insight.

Skills and Competencies

• Strategic account planning and consultative selling
• Executive-level communication and relationship building
• Contract and pricing discipline
• Cross-functional leadership and project coordination
• Data-driven decision making
• Results orientation and accountability

Success Metrics

• Year-on-year revenue growth across assigned accounts
• Improved margin and overall profitability
• Accurate forecasting and effective implementation planning
• Strong service performance and customer satisfaction
• Successful delivery of new business wins, programmes or product expansion
• Contract retention and reduced escalations

Work Environment

• Remote, hybrid and customer-facing working pattern
• Regular travel to customer meetings, reviews and business sites
• Fast-paced, cross-functional commercial environment

Core Behaviours

• Connections: Builds trusted relationships and works effectively across customers and colleagues.
• Thinking: Uses sound judgement, commercial insight and problem-solving to make strong decisions.
• Creativity: Brings fresh thinking, challenges constructively and adapts to change.
• Drive: Shows resilience, ownership and determination to deliver results.

Benefits

• At MSC, you will have the autonomy to shape your role and build your career in a business that values growth and development.
• Access to ongoing coaching, mentoring, and an environment where personal and professional success is recognised and celebrated.
• Enjoy access to our discounts and rewards platform across popular brands, everyday essentials and special occasions.
• Receive 25 days holiday, plus Bank Holidays and paid birthday leave.
• Benefit from a company pension matched up to 10% of annual salary.
• Support for whatever life brings, with life insurance at 6x annual salary, a discounted health cash plan and private medical insurance.