At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth shipping experiences.
- Company: Join MSC, a global leader in shipping with a supportive team culture.
- Benefits: Enjoy competitive pay, private healthcare, generous holidays, and more perks.
- Other info: Great opportunities for learning and career growth in a modern office setting.
- Why this job: Make a real difference in customer service while working in a dynamic environment.
- Qualifications: Previous office experience, strong communication skills, and a positive attitude are key.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a Customer Service Coordinator to join our Cross Trades department for a 6-month fixed term contract.
This is a great opportunity to be part of a specialist team managing cargo that moves globally without touching the UK, while supporting UK-based customers.
You'll play a key role in delivering excellent customer service, ensuring a smooth shipping experience, and contributing to the continued success of MSC.
- How you will help us and what you can expect
- Act as a main point of contact for Cross Trades customers
- Communicate effectively with global MSC agencies and customers
- Prepare and issue shipping manifests accurately and in line with operational requirements
- Analyse and process shipping documentation with high accuracy
- Resolve customer queries and issues quickly and professionally
- Work within a fast‑paced, dynamic environment
- Play an active part in shaping a high‑quality customer experience
- Work collaboratively with internal departments
- Create, amend, and issue invoices
- Contribute to team improvements and knowledge sharing
- Support training within the team
- Work to agreed KPIs and deadlines, following company procedures
Qualifications
- Previous office‑based experience
- Strong communication skills (written and verbal)
- Excellent attention to detail and accuracy
- Ability to work under pressure while maintaining service levels
- Strong problem‑solving skills with an analytical approach
- Effective time‑management and prioritisation skills
- Confidence working independently and as part of a team
- Good numeracy and IT skills (Microsoft Office)
- A flexible, positive ‘can‑do’ attitude
- A natural ability to investigate issues and identify root causes
Benefits
- Competitive salary
- Private Health Care for everyone from day 1 (non‑contractual)
- Generous pension scheme
- Life Assurance – 4×salary
- 22 days holiday + 1 day to take on Christmas Eve or New Year’s Eve
- Free parking (within walking distance from the office)
- On‑site artisan restaurant
- Discounted gym membership
- Cycle to work scheme
- Flu vaccines and eye care vouchers
- Buy or sell holiday scheme
- Christmas club savings
- MSC Cruises friends and family discount
- Full induction day and training provided
- Learning and development opportunities
- Dress Code
- Dress for the day policy/modern office environment
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Customer Service Coordinator in Ipswich employer: The Msc
MSC is an exceptional employer that prioritises employee well-being and professional growth, making it an ideal place for a Customer Service Coordinator. With a competitive salary, comprehensive benefits including private health care from day one, and a supportive work culture that encourages collaboration and knowledge sharing, employees can thrive in a dynamic environment. The company's commitment to training and development, along with unique perks like a dress-for-the-day policy and discounted gym memberships, ensures that team members feel valued and motivated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Ipswich
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like The Msc.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like The Msc. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Coordinator in Ipswich
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to The Msc.
How to prepare for a job interview at The Msc
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in The Msc's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services The Msc offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
