At a Glance
- Tasks: Collaborate on digital transformation projects to enhance customer experience and operational efficiency.
- Company: Join a leading UK commerce business driving innovative change.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Exciting role with potential for career advancement in a fast-paced environment.
- Why this job: Be part of a dynamic team shaping the future of customer interactions.
- Qualifications: Experience in business analysis, stakeholder management, and digital projects.
The predicted salary is between 40000 - 50000 £ per year.
We’re currently looking for a commercially minded and delivery-focused Business Analyst to join one of the UKs leading commerce businesses as they embark on a huge digital transformation programme focused on improving the end-to-end customer experience across multiple touchpoints.
The role involves working closely with the Head of Programme Delivery, and is varied, covering CRM transformation, customer data initiatives, AI and automation projects, and broader digital change programmes. You’ll partner with stakeholders across product, technology, operations, marketing, and customer teams to identify opportunities, define requirements, and help deliver meaningful business improvements.
What You’ll Be Doing day-to-day:
- Work with business and technology stakeholders to understand challenges, identify opportunities, and define solutions
- Gather, analyse, and document business requirements, processes, and workflows
- Support digital transformation initiatives focused on customer experience and operational efficiency
- Contribute to CRM-related projects including customer journey mapping, segmentation, workflows, and integrations
- Help shape data and reporting initiatives to improve customer insight and decision-making
- Support AI and automation initiatives across customer operations and internal processes
- Facilitate workshops, stakeholder meetings, and discovery sessions
- Translate business needs into clear functional requirements and user stories
- Collaborate closely with Product Managers, Engineering, Data, and Delivery teams
- Support testing, UAT, change management, and rollout activities
- Help drive continuous improvement across systems, processes, and customer interactions
Who We’re Looking For:
- Previous experience as a Business Analyst within digital, technology, or transformation environments
- Strong stakeholder management and communication skills
- Experience gathering and documenting requirements across multiple business functions
- Experience with CRM platforms and customer-focused digital projects
- Exposure to AI, automation, or process optimisation projects
- Understanding of customer journey mapping and service improvement
- Strong analytical and problem-solving capability
- Comfortable working across both strategic and hands-on delivery work
- Experience working in Agile environments
Interviews are expected to take place after the bank holiday w/c 25th May with shortlisting taking place in the week before. Please share your CV, highlighting why you feel your experience is suitable for the role and the team will be in touch.
Technical Business Analyst employer: The MRJ Group
Join one of the UK's leading commerce businesses, where innovation meets opportunity in a vibrant work culture. As a Technical Business Analyst, you'll be at the forefront of a significant digital transformation programme, collaborating with diverse teams to enhance customer experiences and drive operational efficiency. With a strong focus on employee growth, we offer continuous learning opportunities and a supportive environment that values your contributions and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Business Analyst
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like The MRJ Group!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Technical Business Analyst
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at The MRJ Group, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at The MRJ Group
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with The MRJ Group’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
