Head of Machine Learning & AI Location: London (Hybrid – 2 days per week in office)Salary and Benefits: £120k + 30% BonusAbout the Role We're partnering with a high-growth, customer-centric digital business undergoing a significant period of transformation to find an experienced Head of Machine Learning & AI. This is a senior leadership opportunity focused on production-grade machine learning systems that directly shape customer experience and commercial performance across one of the UK's leading consumer platforms. You'll lead a team responsible for recommendation, ranking, search and personalisation systems embedded across customer journeys, while also shaping the next generation of AI-driven product experiences using LLMs and generative AI. Working as part of the wider PDT leadership team, you'll influence roadmap prioritisation, guide investment decisions and act as the senior authority for Machine Learning & AI capability across the business.Key Responsibilities Defining the ML & AI vision and strategy across the Cards businessLeading production ML systems across recommendations, ranking, search and personalisationDriving measurable commercial outcomes including conversion, engagement and AOVShaping customer-facing AI capabilities including LLM-powered and generative experiencesSetting technical direction across modelling, evaluation and ML lifecycle managementPartnering closely with Product, Engineering and MLOps teamsImproving scalability, observability and speed-to-production across ML systemsLeading and developing a high-performing team of ML specialists and leadersActing as the senior ML & AI authority across the wider organisationWhat We're Looking For Proven experience leading Machine Learning or Applied Science teamsStrong background in production ML systems such as recommendation, ranking, search or personalisationCommercial ownership mindset with experience driving measurable business outcomes through MLAbility to influence technical direction across complex product environmentsExperience or strong interest in LLMs, generative AI and AI-powered customer experiencesExcellent stakeholder management and communication skillsStrong cross-functional collaboration across Product, Engineering and MLOpsWhy This Role? Opportunity to define the future of ML & AI within a major consumer platformHigh visibility and influence across Product, Technology and Commercial leadershipDirect ownership of customer-facing AI and ML capabilities at scaleWork on modern AI initiatives including LLM-powered product experiencesLead a high-impact team within a fast-moving, innovation-focused environmentIf you're a Machine Learning leader passionate about scaling production ML systems and shaping meaningful AI-driven customer experiences, we'd love to hear from you.
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