At a Glance
- Tasks: Collaborate on digital transformation projects to enhance customer experience and operational efficiency.
- Company: Join a leading UK commerce business driving innovative change.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with strong focus on collaboration and continuous improvement.
- Why this job: Make a real impact by improving customer journeys and leveraging cutting-edge technology.
- Qualifications: Experience as a Business Analyst in digital or transformation environments.
The predicted salary is between 40000 - 50000 £ per year.
We’re currently looking for a commercially minded and delivery-focused Business Analyst to join one of the UKs leading commerce businesses as they embark on a huge digital transformation programme focused on improving the end-to-end customer experience across multiple touchpoints. The role involves working closely with the Head of Programme Delivery, and is varied, covering CRM transformation, customer data initiatives, AI and automation projects, and broader digital change programmes.
You’ll partner with stakeholders across product, technology, operations, marketing, and customer teams to identify opportunities, define requirements, and help deliver meaningful business improvements.
What You’ll Be Doing day-to-day:
- Work with business and technology stakeholders to understand challenges, identify opportunities, and define solutions
- Gather, analyse, and document business requirements, processes, and workflows
- Support digital transformation initiatives focused on customer experience and operational efficiency
- Contribute to CRM-related projects including customer journey mapping, segmentation, workflows, and integrations
- Help shape data and reporting initiatives to improve customer insight and decision-making
- Support AI and automation initiatives across customer operations and internal processes
- Facilitate workshops, stakeholder meetings, and discovery sessions
- Translate business needs into clear functional requirements and user stories
- Collaborate closely with Product Managers, Engineering, Data, and Delivery teams
- Support testing, UAT, change management, and rollout activities
- Help drive continuous improvement across systems, processes, and customer interactions
Who We’re Looking For:
- Previous experience as a Business Analyst within digital, technology, or transformation environments
- Strong stakeholder management and communication skills
- Experience gathering and documenting requirements across multiple business functions
- Experience with CRM platforms and customer-focused digital projects
- Exposure to AI, automation, or process optimisation projects
- Understanding of customer journey mapping and service improvement
- Strong analytical and problem-solving capability
- Comfortable working across both strategic and hands-on delivery work
- Experience working in Agile environments
Interviews are expected to take place after the bank holiday w/c 25th May with shortlisting taking place in the week before. Please share your CV, highlighting why you feel your experience is suitable for the role and the team will be in touch.
Business Analyst employer: The MRJ Group
Join one of the UK's leading commerce businesses as a Business Analyst and be part of an exciting digital transformation journey that prioritises enhancing customer experience. With a strong focus on collaboration, innovation, and professional growth, this role offers a dynamic work culture where your contributions directly impact the business. Enjoy comprehensive benefits, opportunities for continuous learning, and the chance to work with cutting-edge technologies in a supportive environment that values your input.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its digital transformation initiatives. Be ready to discuss how your experience aligns with their goals, especially around CRM and customer experience improvements.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your past projects, focus on how you identified opportunities and delivered solutions that improved processes or customer experiences. This will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our exciting projects.
We think you need these skills to ace Business Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Business Analyst. Highlight your experience in digital transformation, CRM projects, and any work with AI or automation. We want to see how your skills align with what we're looking for!
Showcase Your Stakeholder Skills:Since this role involves working closely with various teams, emphasise your strong communication and stakeholder management skills. Share examples of how you've successfully collaborated with different departments to drive business improvements.
Be Clear and Concise:When documenting your experience, keep it clear and to the point. Use bullet points to outline your achievements and responsibilities, making it easy for us to see your impact in previous roles. We love a well-structured application!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at The MRJ Group
✨Know Your Stuff
Make sure you understand the key responsibilities of a Business Analyst in a digital transformation context. Brush up on CRM platforms, customer journey mapping, and AI initiatives. Being able to discuss these topics confidently will show that you're not just interested, but also knowledgeable.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've successfully managed stakeholders in previous roles. Think about times when you facilitated workshops or meetings, and be ready to explain how you translated business needs into functional requirements. This will highlight your communication skills and ability to collaborate effectively.
✨Be Ready to Analyse
Expect to demonstrate your analytical skills during the interview. You might be asked to solve a problem or analyse a scenario related to customer experience or operational efficiency. Practise breaking down complex issues and presenting clear, actionable solutions.
✨Embrace Agile Methodologies
Since the role involves working in Agile environments, be prepared to discuss your experience with Agile practices. Share specific examples of how you've contributed to Agile projects, whether through sprint planning, user story creation, or continuous improvement initiatives. This will show that you can adapt and thrive in a dynamic setting.
