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- Tasks: Support the smooth running of a GP practice through various administrative and compliance tasks.
- Company: Join a friendly, patient-focused team at The Mount View Practice in Fleetwood.
- Benefits: Gain valuable experience in healthcare operations and develop your organisational skills.
- Why this job: Make a real difference in patient care while enhancing your professional skills.
- Qualifications: Strong organisational skills and experience in healthcare or administrative roles preferred.
- Other info: Flexible working environment with opportunities for personal growth and development.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a Practice Operations Coordinator to support the smooth running of our GP practice. This is a varied and rewarding role, supporting clinical systems, staff compliance, governance processes, and the practice's digital presence. The post holder will work closely with the management team to ensure systems, databases, training records, and complaints processes are well maintained and compliant.
Main duties of the job
- Support and maintain EMIS clinical systems, including templates, searches, and recalls
- Monitor and maintain mandatory training compliance for all staff
- Coordinate complaints administration and support timely responses
- Maintaining governance, HR, and compliance trackers and databases
- Support audits, inspections, and reporting requirements (CQC / ICB)
- Update the practice website and social media as required
- Provide general systems and administrative support to the management team
About us
The Mount View Practice is a patient focused, friendly team looking after approximately 12,500 patients in Fleetwood. We consist of 5 GP Partners and 2 Salaried GP's, a Practice Paramedic, Advanced Nurse Practitioners, Practice Nurses and Healthcare Assistants and a dedicated team of Administrative professionals. We are part of Fleetwood Primary Care Network and supported by a fantastic team of Clinical Pharmacists, Pharmacy Technicians, Care Coordinators and Social Prescribers.
Job responsibilities
Job Description
Responsible to: Job purpose
To support the effective running of the practice by coordinating clinical systems, training compliance, governance processes, complaints administration, and digital communications, ensuring systems and records are accurate, timely, and compliant.
Key responsibilities
- Clinical systems & data
- Support the maintenance and development of EMIS Web clinical templates and searches
- Ensure systems are kept up to date in line with practice and contractual requirements
- Training & compliance
- Maintain mandatory training records for all staff
- Monitor expiry dates and support timely completion of training
- Provide compliance reports to management as required
- Governance & complaints
- Coordinate the administration of patient complaints
- Support the tracking of responses and actions within agreed timeframes
- Maintaining governance documentation and databases
- Digital & communications
- Update and maintain practice website content
- Support social media updates in line with practice guidance
- Ensure public-facing information is accurate and current
- Audit & inspection support
- Support preparation for CQC, ICB, and internal audits
- Assist with evidence gathering and document control
- Work collaboratively with the wider practice team
- Maintain confidentiality at all times
- Undertake any other reasonable duties appropriate to the role
Person Specification
- Strong organisational and administrative skills
- Excellent attention to detail
- Confident using IT systems and databases
- Ability to prioritise workload and meet deadlines
- Ability to work independently and as part of a team
- Understanding of confidentiality and information governance
- Proactive and reliable
- Calm and professional approach
- Flexible and adaptable
- Experience working in a GP practice or healthcare setting
- Experience using EMIS Web or other clinical systems
- Experience monitoring training compliance or governance processes
- Experience supporting complaints administration
- Experience updating websites or social media
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Practice Operations Coordinator employer: The Mountview Practice
Contact Detail:
The Mountview Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work in GP practices. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with clinical systems and compliance processes. This can really set you apart during interviews.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply—follow up with a quick email to express your enthusiasm. It shows you're genuinely interested and can help you stand out.
✨Tip Number 4
Stay updated on industry trends! Familiarise yourself with the latest in digital communications and governance in healthcare. This knowledge can impress interviewers and show you're committed to the role.
We think you need these skills to ace Practice Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Practice Operations Coordinator role. Highlight your experience with clinical systems, compliance, and governance processes. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting GP practices and how your background makes you a great fit for our team. Keep it friendly and professional, just like us!
Show Off Your IT Skills: Since you'll be working with EMIS and other digital tools, make sure to mention your IT skills in your application. We love candidates who are confident with technology and can help keep our systems running smoothly.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our friendly team at The Mount View Practice!
How to prepare for a job interview at The Mountview Practice
✨Know Your EMIS Systems
Familiarise yourself with EMIS Web and its functionalities. Be ready to discuss how you've used clinical systems in the past, and think of examples where you’ve maintained or developed templates and searches.
✨Showcase Your Organisational Skills
Prepare to demonstrate your strong organisational abilities. Bring examples of how you've managed training compliance or handled multiple administrative tasks efficiently, especially in a healthcare setting.
✨Understand Governance and Compliance
Brush up on governance processes and compliance requirements relevant to GP practices. Be prepared to talk about your experience with audits, inspections, and how you ensure that documentation is accurate and up to date.
✨Engage with Digital Communication
Since updating the practice's website and social media is part of the role, think of ways you've successfully managed digital content before. Be ready to share ideas on how to enhance the practice's online presence.
