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- Tasks: Provide essential admin support in a busy GP practice, ensuring smooth operations and patient care.
- Company: Join a friendly team at The Mount View Practice, serving 12,500 patients in Fleetwood.
- Benefits: Gain valuable experience in healthcare administration with opportunities for training and development.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Experience in admin or healthcare settings, strong organisational skills, and a commitment to confidentiality.
- Other info: Collaborative team culture with opportunities for growth and learning.
The predicted salary is between 24000 - 36000 £ per year.
To provide comprehensive administrative support across the GP practice, ensuring efficient day-to-day operations, safe handling of patient information and effective support to clinicians and patients. The role includes defined medical secretarial responsibilities but is primarily focused on general practice administration and workflow support.
Main duties of the job
- Provide high-quality administrative support across all areas of the practice.
- Manage document handling, scanning, data entry and workflow processing.
- Support patient administration including registrations, deductions, transfers and record management.
- Manage internal and external correspondence via NHS Mail, phone and written communication.
- Support appointment administration and service delivery processes where required.
- Work flexibly across administrative functions to maintain service resilience.
- Provide medical secretarial support as required, including typing letters and reports.
- Support referral processes using IGPR, e-RS and other systems where necessary.
- Ensure secretarial work is completed accurately and within agreed timescales.
About us
The Mount View Practice is a patient focused, friendly team looking after approximately 12,500 patients in Fleetwood. We consist of 5 GP Partners and 2 Salaried GPs, a Practice Paramedic, Advanced Nurse Practitioners, Practice Nurses and Healthcare Assistants and a dedicated team of Administrative professionals. We are part of Fleetwood Primary Care Network and supported by a fantastic team of Clinical Pharmacists, Pharmacy Technicians, Care Coordinators and Social Prescribers.
Job responsibilities
- General Practice Administration (Primary Focus)
- Clinical Systems & Records Management
- Medical Secretarial Support (Secondary Focus)
- Patient & External Communication
- Governance, Quality & Compliance
- General Responsibilities
Person Specification
Experience
- Experience working in a GP practice or NHS healthcare setting.
- Experience in administration and secretarial work.
- Experience handling confidential patient information.
- Experience with clinical correspondence and referrals.
- Working knowledge of EMIS Web, Docman and IGPR (or equivalent systems).
- Knowledge of CQC standards and primary care governance.
- Experience supporting audits, searches or QI activity.
- Familiarity with e-RS, EPS and NHS Mail.
- Commitment to equality, diversity and inclusion.
- Willingness to undertake ongoing training.
- Adherence to practice values, policies and procedures.
Skills & Knowledge
- Strong administrative and organisational skills.
- Accurate data entry and good attention to detail.
- Basic understanding of medical terminology.
- Ability to prioritise workload in a busy environment.
- Confident IT skills including Microsoft Office and NHS systems.
- Reliable, organised and methodical.
- Professional, discreet and trustworthy.
- Calm, flexible and resilient under pressure.
- Clear communicator with good interpersonal skills.
- Team-focused with a willingness to support colleagues.
- Commitment to equality, diversity and inclusion.
- Willingness to undertake ongoing training.
- Adherence to practice values, policies and procedures.
- Knowledge of general practice workflows and patient administration processes.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Practice Administrator employer: The Mountview Practice
Contact Detail:
The Mountview Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Administrator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at The Mount View Practice on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of EMIS Web and NHS systems. Show us you know your stuff, and we’ll be impressed with your commitment to patient care.
✨Tip Number 3
Practice your communication skills! As a Practice Administrator, you'll need to handle sensitive patient information. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Practice Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in GP practice administration. We want to see how your skills match the specific duties mentioned in the job description, like managing patient records and supporting appointment processes.
Showcase Your Skills: Don’t forget to emphasise your strong administrative and organisational skills. Mention any experience you have with systems like EMIS Web or NHS Mail, as these are key for the role. We love seeing candidates who can demonstrate their IT confidence!
Be Professional and Personable: When writing your application, keep a professional tone but let your personality shine through. We’re looking for someone who can communicate effectively and sensitively with patients and colleagues alike, so show us you can do just that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our friendly team at The Mount View Practice!
How to prepare for a job interview at The Mountview Practice
✨Know Your Stuff
Familiarise yourself with the specific duties of a Practice Administrator. Understand the importance of document handling, patient administration, and clinical systems like EMIS Web and Docman. This knowledge will help you answer questions confidently and show that you're ready to hit the ground running.
✨Showcase Your Skills
Prepare examples from your past experience that highlight your strong administrative and organisational skills. Think about times when you managed data entry or handled confidential information effectively. Being able to share these stories will demonstrate your capability for the role.
✨Practice Communication
Since you'll be dealing with patients and external organisations, practice how you communicate professionally and sensitively. Role-play common scenarios, such as responding to patient queries or liaising with hospitals, to ensure you convey empathy and clarity during the interview.
✨Ask Smart Questions
Prepare thoughtful questions about the practice's operations, team dynamics, and patient care strategies. This shows your genuine interest in the role and helps you assess if the practice is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
