GP Receptionist in Fleetwood

The Mount View Practice has a full-time, permanent position available for a Receptionist to work within our Practice. Situated in Fleetwood Town Centre, we are a busy GP practice with approximately 12,000 patients. Applicants must be available to work set shifts Monday - Friday between 08:00 - 18:30.

Main duties of the job

• You will be responsible for the general reception duties within the Practice and work with our established processes, policies, and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.
• You will receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
• You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working with our clinical and administration teams.
• This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

About us

The Mount View Practice is a forward-thinking, patient-focused, professional and friendly team looking after approximately 12,000 patients in Fleetwood. We consist of 5 GP Partners and 2 Salaried GPs, a Practice Paramedic, Acute & Therapy Mental Health Team, Advanced Nurse Practitioners, Practice Nurses and Healthcare Assistants and a dedicated team of administrative professionals. We are part of Fleetwood Primary Care Network and supported by an MDT ARRs Team.

Job responsibilities

• General Administration
  • To have a thorough knowledge of all practice procedures.
  • Pulling/filing notes for surgeries and updating as necessary.
  • Processing and distributing incoming and outgoing mail.
  • Filing and retrieving paperwork/correspondence, including filing to patient records.
  • Computer data entry, processing and recording information in accordance with practice procedures.
  • Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning.
  • Cover sickness/annual leave and work reasonable overtime when required, including some weekends.
  • To participate in any continued in-house training or external training courses as may be considered appropriate for your role.
  • To participate in practice meetings unless you are unable to do so because of absence.
  • Processing repeat prescriptions in accordance with practice guidelines.
  • Open any incoming mail and frank any outgoing mail.
• Reception
  • Receiving patients, consulting with members of the practice team.
  • Be able to cover all reception positions as necessary.
  • Taking messages and passing on information.
  • Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
  • Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
  • Provide assistance to patients wishing to register at the practice.
  • Scan hospital letters and diagnostic reports daily.
  • Photocopy patients' notes for the purposes of medical reports.
  • Ensure that the system is operational at the beginning of each day and switched over to night service and that the answer phone is operational at the end of each day.
• Appointment System Management
  • Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical records.
  • Monitor effectiveness of the system and report any problems or variations required.
  • Deal with home visit requests, carefully noting all details.
  • Arrange transport to hospital appointments for housebound patients.
• Medical Records Management
  • Retrieve and refile records as required, following records management processes.
  • Ensure correspondence, reports, results, etc., are filed in the correct record.
• Consultation Room Preparations
  • Clearing and re-stocking of consulting rooms as required.
  • Consulting rooms prepared in readiness for each consulting session.
  • Rooms are checked at the end of each consulting session and left tidy and secure.

Qualifications

• Experience in working in a patient or customer-facing administrative role.
• Experience of sitting and using a telephone and computer for long periods of time.
• Demonstrable commitment to quality, promotes high standards to consistently improve patient outcomes.
• Value diversity and difference, operates with integrity and openness.
• Treating others with compassion, empathy and respect.
• Looks for collective success, listens, involves, respects and learns from the contribution of others.
• Ability to solve problems.
• Good time management.
• Able to prioritise a large volume of work.
• Good organisation skills.
• Effective written and oral communication skills with good command of English grammar and spelling.
• Good telephone manner.
• Ability to use own initiative.
• Self-motivation.
• Understanding of common medical terminology.
• Working knowledge of Microsoft Office with intermediate keyboard skills.
• Ability to liaise with other agencies, statutory public services or independent agencies.
• Used to working in a busy environment able to work under pressure with interruption.
• Adaptability, flexibility and ability to cope with unpredictable environment.
• Professional calm and efficient manner.
• Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
• Team player.
• Punctual and reliable.
• Smart appearance.
• Experience of clinical systems such as EMIS Web and DOCMAN.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.