At a Glance
- Tasks: Lead and motivate the team to deliver excellent customer service and maintain high standards.
- Company: Join Wetherspoon, a vibrant pub chain with a focus on teamwork and inclusivity.
- Benefits: Enjoy a complimentary meal, bonus scheme, 20% discount, and free shares after 18 months.
- Other info: Opportunities for progression through management academies and a supportive work culture.
- Why this job: Gain leadership experience in a fast-paced environment while having fun and making an impact.
- Qualifications: Must have a can-do attitude, strong communication skills, and basic computer literacy.
The predicted salary is between 22950 - 28050 £ per year.
About the role
To support, lead and motivate the team to meet sales, profit and compliance targets.
- To run shifts and, working unsupervised, to achieve the following daily:
- excellent customer service
- serving food and drinks to the correct specification
- maintaining a clean, safe and legal workplace
- adhering to Wetherspoon’s standard operating procedures (SOPs) and company policies
We’re looking for people with a can‑do attitude who are not afraid of hard work.
You need to be a motivated and enthusiastic team player, with strong leadership and communications skills.
A shift manager supports the pub manager and, when running a shift, takes responsibility for the pub’s operation.
You’ll need to manage priorities in a fast‑paced environment, delegate tasks effectively, provide constructive feedback and support the team to achieve high standards.
- What you can expect
- a complimentary meal and a drink, when working
- bonus scheme – earn up to 25% of your salary, plus an audit bonus
- training completion award
- 40-hour working week
- 20% discount on all food, drinks and hotel accommodation (for you and up to three guests), when not working
- paid holiday
- free shares in the company (after 18 months’ service)
- workplace pension scheme
- loyalty reward (additional holiday, after five years’ service)
- future pub management opportunities
Duties include
To oversee and guide the operation, leading by example, demonstrating how to complete tasks, motivating and coaching the team to:
- deliver consistently high standards of cleanliness, quality, service, maintenance and atmosphere (CQSMA), managing any results which fall below expectations.
- ensure that pub-opening and -closing procedures are adhered to.
- be welcoming to customers – maintaining high levels of customer management on every shift.
- be aware of, and knowledgeable about, all promotions, events and new products in your pub, sharing your knowledge with the team to ensure that it has the latest information.
- maintain the highest standards of cleanliness by adopting our clean-as-you-go philosophy for all areas.
- respond to any customer feedback in a positive and helpful manner, identifying/actioning any training needs.
- In addition, to
- work with door staff, when applicable.
- maintain office administration, in line with company policies and general data protection regulations.
- take proactive steps to build sales and control costs, working with the pub manager to review and manage all aspects of the profit and loss account.
- monitor and manage stock control, including product-dispensing, line checks, wastage, deliveries and stock accuracy; analyse stock performance, investigate discrepancies and implement improvements to maintain product availability and minimise waste.
- support the achievement of people-related objectives through recruitment, training, performance management and rota management.
- regularly work shifts in the kitchen (and hotel, if applicable).
- manage all maintenance issues and maintenance contractors.
- take part in weekly meetings and monthly business-review meetings with your area manager, agreeing on/actioning all targets set.
- read and action the weekly management action pack, associated documents and all operational and marketing briefs – to remain up to date with all of the latest information.
Essential requirements
All of the training which we provide will teach you everything you need to know to succeed, but there are a few essential requirements you’ll need to start:
- Have a proof of right to work
- Have a bank account in your own name
- Be able to converse in English and to understand the language to complete training and other duties associated with your job role.
- Have a fixed place of residence within reasonable travelling distance of your place of work.
- Basic computer literacy
- Progression and development
As a shift manager, you are not expected to take responsibility for any tasks which you have not been trained to do as part of the management academy.
If you would like to progress in Wetherspoon, speak to your pub manager about the opportunities available to you; these may include:
- Wetherspoon apprenticeship academy, including degree qualifications
- Advanced management academy
Wetherspoon promotes an inclusive working environment where everyone is welcome.
When you’re at work, we want you to feel comfortable being yourself.
Whatever your background, preferences or beliefs, we’ll ensure that you have the skills and knowledge you need for a great career with us.
If a high number of applications is received, this vacancy may close early.
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Bar shift manager in Cardiff employer: The Mount Stuart
The Mount Stuart is an attractive employer due to its focus on employee development and recognition. With benefits like complimentary meals and a bonus scheme, it fosters a positive work culture that values teamwork and leadership. Employees are encouraged to grow within a fast-paced and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Bar shift manager in Cardiff
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Mount Stuart. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Mount Stuart
Don't be shy about reaching out to The Mount Stuart directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Bar shift manager in Cardiff
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Mount Stuart and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Mount Stuart
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
