At a Glance
- Tasks: Manage multiple cases and support fair outcomes for consumers in a fast-paced environment.
- Company: Join The Motor Ombudsman, the UK's only dedicated automotive Ombudsman.
- Benefits: £26,500 salary, quarterly bonuses, 25 days holiday, and hybrid working.
- Other info: Fixed-term contract until December 2026 with excellent career growth opportunities.
- Why this job: Make a real impact while enjoying flexibility and a supportive team culture.
- Qualifications: Strong IT skills, attention to detail, and experience in high-volume administration.
The predicted salary is between 26500 - 26500 £ per year.
Do you enjoy managing multiple cases, working across systems and keeping things organised and moving at pace — in a role where your work directly supports fair outcomes for consumers? 4 days from home, 1 set day in Liverpool with the team. The Motor Ombudsman is the UK's only dedicated automotive Ombudsman. We resolve disputes between consumers and over 7,500 accredited businesses fairly, independently and at pace. We are growing our Liverpool team and looking for a Case Administrator to join us on a fixed-term contract until 25 December 2026.
The Role
This is a fast-paced, system-heavy, front-line case administration role requiring strong IT confidence, attention to detail, independent caseload management and professional communication skills. You will manage your own caseload from submission through to case preparation, progression and handover where required, following clear processes and service levels throughout. 4 days working from home each week — 1 set day in the Liverpool office with the whole team.
What We're Looking For
- Strong IT proficiency across multiple systems, emails, spreadsheets and case management platforms
- Ability to follow detailed computer-based processes accurately and efficiently
- Experience managing a high-volume workload, caseload or deadline-driven administration
- Excellent attention to detail and accuracy
- Strong written and verbal communication skills — professional and adapted to your audience
- Comfortable working to targets and service levels in a fast-paced environment
Package
- £26,500 salary per annum pro rata
- Quarterly PEP bonus — up to £795 per quarter
- 10% end-of-contract retention bonus on completion of the full contract
- 25 days holiday + bank holidays pro rata
- 4 days WFH — 1 day in Liverpool with the full team
- Company pension, sick pay
- Laptop provided, free parking, cycle to work
This role is unlikely to suit candidates who prefer low-volume administration or roles with limited system use, as it requires strong IT confidence, independent caseload management. The Motor Ombudsman is an equal opportunities employer. We welcome applications from all sections of the community regardless of age, disability, gender, race, religion or belief, or sexual orientation.
Hybrid Case Administrator: Fast-Paced, High-Impact Role in Liverpool employer: The Motor Ombudsman
The Motor Ombudsman is an exceptional employer, offering a dynamic work environment where employees can thrive in a fast-paced, high-impact role. With the flexibility of 4 days working from home and a collaborative team atmosphere in Liverpool, we prioritise employee well-being and professional growth, providing generous benefits such as a competitive salary, quarterly bonuses, and ample holiday leave. Join us to make a meaningful difference in consumer outcomes while enjoying a supportive culture that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Case Administrator: Fast-Paced, High-Impact Role in Liverpool
✨Tip Number 1
Get to know the company! Research The Motor Ombudsman and understand their mission. This will help you tailor your conversations and show that you're genuinely interested in supporting fair outcomes for consumers.
✨Tip Number 2
Practice your communication skills! Since this role requires professional communication, try role-playing with a friend or family member. This will help you articulate your thoughts clearly and confidently during interviews.
✨Tip Number 3
Show off your IT skills! Be ready to discuss your experience with various systems and how you've managed caseloads in the past. Bring examples of how you've used technology to stay organised and efficient.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at The Motor Ombudsman.
We think you need these skills to ace Hybrid Case Administrator: Fast-Paced, High-Impact Role in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with case management and IT systems. We want to see how your skills match the fast-paced, high-impact nature of the role!
Show Off Your Communication Skills:Since strong written communication is key for this role, ensure your application is clear and professional. Use examples that demonstrate your ability to adapt your communication style to different audiences.
Highlight Your Attention to Detail:In a role where accuracy is crucial, showcase instances where your attention to detail made a difference. We love seeing candidates who can manage their caseloads meticulously while following processes.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our Liverpool team!
How to prepare for a job interview at The Motor Ombudsman
✨Know Your Systems
Make sure you brush up on your IT skills before the interview. Familiarise yourself with common case management platforms and be ready to discuss how you've used technology in previous roles. The Motor Ombudsman values strong IT proficiency, so showing confidence here will definitely work in your favour.
✨Showcase Your Organisation Skills
Prepare examples that highlight your ability to manage multiple cases and workloads effectively. Think of specific situations where you successfully juggled tasks while maintaining attention to detail. This role is all about keeping things organised, so demonstrating your organisational prowess will impress the interviewers.
✨Communicate Professionally
Practice your verbal and written communication skills ahead of time. Be ready to adapt your communication style based on the audience, as this is crucial for a role that involves liaising with consumers and businesses alike. Clear and professional communication can set you apart from other candidates.
✨Embrace the Fast-Paced Environment
Be prepared to discuss how you thrive in high-pressure situations. Share examples of how you've met targets or deadlines in previous roles. The Motor Ombudsman operates at pace, so showcasing your ability to work efficiently under pressure will demonstrate that you're a great fit for the team.
