At a Glance
- Tasks: Manage and resolve consumer disputes in the automotive sector with autonomy and professionalism.
- Company: Join The Motor Ombudsman, the UK's only dedicated automotive dispute resolution service.
- Benefits: Enjoy a competitive salary, bonuses, hybrid working, and generous annual leave.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real difference by helping consumers and businesses resolve disputes effectively.
- Qualifications: Experience in dispute resolution and strong knowledge of consumer law required.
The predicted salary is between 33600 - 33600 € per year.
Are you an experienced dispute resolution or complaints professional with a solid grounding in consumer law? Looking for a role that gives you real autonomy, hybrid working, and the chance to make a genuine difference every day? The Motor Ombudsman — the UK's only dedicated automotive Ombudsman — is expanding its Liverpool team and looking for a Dispute Resolution Officer (Adjudicator) to join us on a 12-month fixed term contract.
The Role
You’ll manage a caseload of mid-to-high complexity disputes between consumers and accredited automotive businesses, assessing evidence, applying consumer and contract law, and reaching clear, impartial decisions. You’ll communicate those decisions professionally to both parties and keep your cases moving at pace. This is a role for someone who is analytical, organised, and thrives working independently — with a great team around them.
Key Responsibilities
- Adjudicate mid-to-high complexity consumer disputes using evidence and applicable law
- Apply TMO Codes of Practice, the Consumer Rights Act and relevant consumer legislation
- Manage your own caseload to targets and KPIs
- Communicate decisions clearly to consumers and accredited businesses
- Handle telephone and email enquiries professionally throughout the process
- Identify trends and contribute to continuous improvement
What We’re Looking For
- Experience in alternative dispute resolution, complaints investigation or a similar decision‑making role
- Sound knowledge of consumer law — particularly the Consumer Rights Act and contract law
- Exceptional attention to detail and strong analytical skills
- Excellent written communication — able to produce clear, well‑reasoned decisions
- Highly organised with the ability to manage multiple cases simultaneously at pace
- Calm and professional when dealing with complex or sensitive cases
- Comfortable with Microsoft Office and case management systems
- Desirable: Law degree | CRM experience | Motor trade knowledge
Salary & Benefits
- £33,600 salary per annum
- 10% end‑of‑contract retention bonus plus up to 12% Performance Enhancement Plan (PEP) bonus, paid quarterly upon successful achievement of targets following 8 weeks’ service
- 25 days annual leave plus bank holidays pro rata
- Hybrid working — up to 8 days in the office for training purposes
- Laptop provided from day one
- Company pension
About The Motor Ombudsman
We are the UK’s only dedicated Ombudsman for the automotive sector, resolving disputes between consumers and over 7,500 accredited businesses. Independent, impartial and free to use — we handle over 45,000 cases a year and are growing. The Motor Ombudsman is an equal opportunities employer. We welcome applications from all sections of the community regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
Dispute Resolution Officer - Adjudicator in Liverpool employer: The Motor Ombudsman
The Motor Ombudsman is an exceptional employer, offering a unique opportunity to work in the heart of Liverpool as a Dispute Resolution Officer (Adjudicator). With a strong focus on employee autonomy and hybrid working arrangements, we foster a supportive work culture that values professional growth and development. Our commitment to resolving consumer disputes not only makes a meaningful impact in the automotive sector but also provides our team with the chance to thrive in a dynamic environment, backed by competitive benefits including a performance bonus and generous annual leave.
StudySmarter Expert Advice🤫
We think this is how you could land Dispute Resolution Officer - Adjudicator in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Dispute Resolution Officer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to dispute resolution and consumer law. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and how it relates to the job.
✨Tip Number 3
Showcase your analytical skills! During interviews, be ready to discuss specific cases you've handled and how you applied consumer law to reach your decisions. This will demonstrate your expertise and make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Dispute Resolution Officer - Adjudicator in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Dispute Resolution Officer role. Highlight your experience in dispute resolution and consumer law, as this will show us you’re the right fit for the job.
Show Off Your Communication Skills:Since you'll be communicating decisions to both consumers and businesses, it’s crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Analytical Skills:We’re looking for someone who can assess evidence and make well-reasoned decisions. Make sure to include examples in your application that showcase your analytical abilities and attention to detail.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Motor Ombudsman
✨Know Your Consumer Law
Brush up on your knowledge of the Consumer Rights Act and relevant consumer legislation. Be prepared to discuss how these laws apply to real-world scenarios, as this will show your understanding and ability to adjudicate disputes effectively.
✨Showcase Your Analytical Skills
During the interview, highlight your analytical skills by discussing past experiences where you assessed evidence and made decisions. Use specific examples that demonstrate your ability to handle mid-to-high complexity disputes.
✨Communicate Clearly and Professionally
Practice articulating your thoughts clearly and professionally. Since you'll be communicating decisions to both consumers and businesses, showcasing your written and verbal communication skills in the interview is crucial.
✨Demonstrate Organisational Skills
Be ready to talk about how you manage multiple cases simultaneously. Share strategies you use to stay organised and meet targets, as this role requires juggling various responsibilities while maintaining a high level of detail.
