At a Glance
- Tasks: Manage and resolve consumer disputes in the automotive sector with autonomy and professionalism.
- Company: Join The Motor Ombudsman, the UK's only dedicated automotive Ombudsman.
- Benefits: Enjoy a competitive salary, bonuses, hybrid working, and generous leave.
- Other info: Dynamic role with opportunities for growth and continuous improvement.
- Why this job: Make a real difference every day while developing your skills in a supportive environment.
- Qualifications: Experience in dispute resolution and strong knowledge of consumer law required.
Are you an experienced dispute resolution or complaints professional with a solid grounding in consumer law? Looking for a role that gives you real autonomy, hybrid working, and the chance to make a genuine difference every day? The Motor Ombudsman, the UK's only dedicated automotive Ombudsman, is expanding its Liverpool team and looking for a Dispute Resolution Officer (Adjudicator) to join us on a 12-month fixed term contract.
The Role
You'll manage a caseload of mid-to-high complexity disputes between consumers and accredited automotive businesses, assessing evidence, applying consumer and contract law, and reaching clear, impartial decisions. You'll communicate those decisions professionally to both parties and keep your cases moving at pace. This is a role for someone who is analytical, organised, and thrives working independently with a great team around them.
Key Responsibilities
- Adjudicate mid-to-high complexity consumer disputes using evidence and applicable law
- Apply TMO Codes of Practice, the Consumer Rights Act and relevant consumer legislation
- Manage your own caseload to targets and KPIs
- Communicate decisions clearly to consumers and accredited businesses
- Handle telephone and email enquiries professionally throughout the process
- Identify trends and contribute to continuous improvement
What We're Looking For
- Experience in alternative dispute resolution, complaints investigation or a similar decision-making role
- Sound knowledge of consumer law, particularly the Consumer Rights Act and contract law
- Exceptional attention to detail and strong analytical skills
- Excellent written communication, able to produce clear, well-reasoned decisions
- Highly organised with the ability to manage multiple cases simultaneously at pace
- Calm and professional when dealing with complex or sensitive cases
- Comfortable with Microsoft Office and case management systems
Desirable: Law degree, CRM experience, Motor trade knowledge
Salary & Benefits
- £33,600 salary per annum
- 10% end-of-contract retention bonus plus up to 12% Performance Enhancement Plan (PEP) bonus, paid quarterly upon successful achievement of targets following 8 weeks service
- 25 days annual leave plus bank holidays pro rata
- Hybrid working - Up to 8 days in the office for training purposes
- Laptop provided from day one
- Private medical insurance
- Company pension
- Life insurance
- Sick pay
About The Motor Ombudsman
We are the UK's only dedicated Ombudsman for the automotive sector, resolving disputes between consumers and over 7,500 accredited businesses. Independent, impartial and free to use, we handle over 45,000 cases a year and are growing.
The Motor Ombudsman is an equal opportunities employer. We welcome applications from all sections of the community regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
Dispute Resolution Officer in Liverpool employer: The Motor Ombudsman
The Motor Ombudsman is an exceptional employer, offering a unique opportunity to work in the heart of Liverpool as a Dispute Resolution Officer. With a strong focus on employee autonomy and hybrid working arrangements, we provide a supportive environment that fosters professional growth and development. Our commitment to employee well-being is reflected in our competitive salary, performance bonuses, and comprehensive benefits package, making us an attractive choice for those seeking meaningful and rewarding employment in the automotive sector.
StudySmarter Expert Advice🤫
We think this is how you could land Dispute Resolution Officer in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Dispute Resolution Officer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your consumer law knowledge and understanding the specific challenges faced in dispute resolution. We recommend practising common interview questions and scenarios related to the role so you can showcase your analytical skills and decision-making prowess.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and expertise. At StudySmarter, we encourage you to check out our website for openings that suit your skills. Tailor your approach to each application to show you’re genuinely interested in making a difference.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Dispute Resolution Officer in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Dispute Resolution Officer role. Highlight your experience in dispute resolution and consumer law, as this will show us you’re the right fit for the job.
Show Off Your Communication Skills:Since you'll be communicating decisions to both consumers and businesses, it’s crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Organisational Skills:We want to see how you manage multiple cases simultaneously. Share examples of how you've successfully juggled tasks in previous roles, as this is key for keeping up with our fast-paced environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Motor Ombudsman
✨Know Your Consumer Law
Brush up on your knowledge of the Consumer Rights Act and relevant consumer legislation. Be prepared to discuss how these laws apply to real-world scenarios, as this will show your understanding and ability to adjudicate disputes effectively.
✨Showcase Your Analytical Skills
During the interview, highlight your analytical skills by discussing past experiences where you assessed complex information to make decisions. Use specific examples that demonstrate your attention to detail and ability to manage multiple cases simultaneously.
✨Communicate Clearly
Practice articulating your thoughts clearly and professionally. Since you'll be communicating decisions to both consumers and businesses, it’s crucial to convey your reasoning in a way that is easy to understand. Consider doing mock interviews to refine your communication style.
✨Demonstrate Organisational Skills
Be ready to talk about how you manage your workload and keep track of multiple cases. Share tools or methods you use to stay organised, as this role requires juggling various disputes while meeting targets and KPIs.
