At a Glance
- Tasks: Manage multiple cases and support fair outcomes for consumers in a fast-paced environment.
- Company: Join The Motor Ombudsman, the UK's only dedicated automotive Ombudsman.
- Benefits: Enjoy a £26,500 salary, quarterly bonuses, and 4 days of remote work.
- Other info: Work with a supportive team in Liverpool and enjoy excellent career growth opportunities.
- Why this job: Make a real impact while developing your skills in a dynamic team.
- Qualifications: Strong IT skills, attention to detail, and experience in high-volume administration.
The predicted salary is between 26500 - 26500 € per year.
Do you enjoy managing multiple cases, working across systems and keeping things organised and moving at pace — in a role where your work directly supports fair outcomes for consumers?
The Motor Ombudsman is the UK’s only dedicated automotive Ombudsman. We resolve disputes between consumers and over 7,500 accredited businesses fairly, independently and at pace. We are growing our Liverpool team and looking for a Case Administrator to join us on a fixed‑term contract until 25 December 2026.
The Role
This is a fast‑paced, system‑heavy, front‑line case administration role requiring strong IT confidence, attention to detail, independent caseload management and professional communication skills. You will manage your own caseload from submission through to case preparation, progression and handover where required, following clear processes and service levels throughout.
What We’re Looking For
- Strong IT proficiency across multiple systems, emails, spreadsheets and case management platforms
- Ability to follow detailed computer‑based processes accurately and efficiently
- Experience managing a high‑volume workload, caseload or deadline‑driven administration
- Excellent attention to detail and accuracy
- Strong written and verbal communication skills — professional and adapted to your audience
- Comfortable working to targets and service levels in a fast‑paced environment
Compensation & Benefits
- £26,500 salary per annum pro rata
- Quarterly PEP bonus — up to £795 per quarter
- 10% end‑of‑contract retention bonus on completion of the full contract
- 4 days WFH — 1 day in Liverpool with the full team
- Company pension, sick pay
- Laptop provided, free parking, cycle to work
This role is unlikely to suit candidates who prefer low‑volume administration or roles with limited system use, as it requires strong IT confidence and independent caseload management.
The Motor Ombudsman is an equal opportunities employer. We welcome applications from all sections of the community regardless of age, disability, gender, race, religion or belief, or sexual orientation.
Case Administrator in Liverpool employer: The Motor Ombudsman
The Motor Ombudsman is an exceptional employer, offering a dynamic work environment where your contributions directly support fair outcomes for consumers. With the flexibility of four days working from home and a collaborative team atmosphere in Liverpool, employees benefit from competitive compensation, a quarterly bonus structure, and opportunities for professional growth within a dedicated organisation committed to equality and diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Case Administrator in Liverpool
✨Tip Number 1
Get to know the company! Research The Motor Ombudsman and understand their mission. This will help you tailor your conversations and show that you're genuinely interested in supporting fair outcomes for consumers.
✨Tip Number 2
Practice your communication skills! Since this role requires professional communication, try role-playing with a friend or family member. This will help you articulate your thoughts clearly and confidently during interviews.
✨Tip Number 3
Show off your IT skills! Be ready to discuss your experience with various systems and how you've managed caseloads in the past. Bring examples of how you've used technology to stay organised and efficient.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team at The Motor Ombudsman.
We think you need these skills to ace Case Administrator in Liverpool
Some tips for your application 🫡
Show Off Your IT Skills:Make sure to highlight your strong IT proficiency in your application. We want to see how comfortable you are with multiple systems, emails, and spreadsheets, as this role is all about managing cases efficiently.
Attention to Detail is Key:When filling out your application, pay close attention to detail. We’re looking for candidates who can follow processes accurately, so make sure your application is free from errors and clearly structured.
Communicate Professionally:Your written communication skills matter! Adapt your tone to match the professional environment we foster at StudySmarter. Show us you can communicate effectively, whether it’s in your cover letter or CV.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Case Administrator role. We can’t wait to hear from you!
How to prepare for a job interview at The Motor Ombudsman
✨Know Your Systems
Make sure you brush up on your IT skills before the interview. Familiarise yourself with common case management platforms and be ready to discuss how you've used technology in previous roles. This will show that you're confident and capable of handling the system-heavy nature of the job.
✨Demonstrate Attention to Detail
Prepare examples from your past experiences where your attention to detail made a difference. Whether it was catching an error in a report or ensuring all aspects of a case were covered, being able to articulate these moments will highlight your suitability for managing a high-volume caseload.
✨Communicate Professionally
Practice your verbal and written communication skills. You might be asked to explain complex information clearly, so think about how you can adapt your communication style to different audiences. Consider role-playing with a friend to get comfortable with this.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple cases simultaneously. Share specific strategies you use to stay organised and meet deadlines. This could include tools you use, prioritisation techniques, or how you keep track of progress on various cases.
