At a Glance
- Tasks: Manage and resolve consumer disputes in the automotive sector with autonomy.
- Company: Join The Motor Ombudsman, the UK's only dedicated automotive Ombudsman.
- Benefits: Competitive salary, bonuses, hybrid working, and generous annual leave.
- Other info: Dynamic team environment with opportunities for professional growth.
- Why this job: Make a real difference every day while developing your dispute resolution skills.
- Qualifications: Experience in dispute resolution and strong knowledge of consumer law required.
The predicted salary is between 33600 - 33600 £ per year.
Are you an experienced dispute resolution or complaints professional with a solid grounding in consumer law? Looking for a role that gives you real autonomy, hybrid working, and the chance to make a genuine difference every day?
The Motor Ombudsman — the UK's only dedicated automotive Ombudsman — is expanding its Liverpool team and looking for a Dispute Resolution Officer (Adjudicator) to join us on a 12-month fixed term contract.
The Role
You'll manage a caseload of mid-to-high complexity disputes between consumers and accredited automotive businesses, assessing evidence, applying consumer and contract law, and reaching clear, impartial decisions. You'll communicate those decisions professionally to both parties and keep your cases moving at pace. This is a role for someone who is analytical, organised, and thrives working independently — with a great team around them.
Key Responsibilities
- Adjudicate mid‑to‑high complexity consumer disputes using evidence and applicable law
- Apply TMO Codes of Practice, the Consumer Rights Act and relevant consumer legislation
- Manage your own caseload to targets and KPIs
- Communicate decisions clearly to consumers and accredited businesses
- Handle telephone and email enquiries professionally throughout the process
- Identify trends and contribute to continuous improvement
What We're Looking For
- Experience in alternative dispute resolution, complaints investigation or a similar decision‑making role
- Sound knowledge of consumer law — particularly the Consumer Rights Act and contract law
- Exceptional attention to detail and strong analytical skills
- Excellent written communication — able to produce clear, well‑reasoned decisions
- Highly organised with the ability to manage multiple cases simultaneously at pace
- Calm and professional when dealing with complex or sensitive cases
- Comfortable with Microsoft Office and case management systems
- Desirable: Law degree | CRM experience | Motor trade knowledge
Salary & Benefits
£33,600 salary per annum
10% end‑of‑contract retention bonus plus up to 12% Performance Enhancement Plan (PEP) bonus, paid quarterly upon successful achievement of targets following 8 weeks' service
25 days annual leave plus
Adjudicator in Liverpool employer: The Motor Ombudsman
The Motor Ombudsman is an exceptional employer, offering a unique opportunity to work in a dynamic and supportive environment in Liverpool. With a focus on employee autonomy and professional growth, we provide comprehensive training and development opportunities, alongside competitive benefits such as a performance bonus and generous annual leave. Join us to make a meaningful impact in the automotive industry while enjoying a hybrid working model that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Adjudicator in Liverpool
✨Get Involved in Legal Networking Events
Jump into local or virtual legal networking events to meet industry pros and get your foot in the door! Use platforms like Eventbrite or Meetup to find gatherings, as these are great for making connections and hearing about temporary roles at firms like The Motor Ombudsman.
✨Showcase Your Skills Online
Create a simple online portfolio to showcase your legal work, whether that's case briefs, research papers, or even blog posts on legal topics. This public display can really set you apart when looking for temp roles in law, especially if you can make it relevant to the work that The Motor Ombudsman does!
✨Tap into Law School Resources
If you're near a law school, hit up their career services. They often have leads on temporary positions and can help connect you with alumni working at firms. Plus, they might host workshops or job fairs specific to the legal sector—great for scoring that temp position!
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Regularly check specialised legal job boards like LawCareers.Net or TotallyLegal for temporary listings. Many firms post their openings directly there, and applying quickly can give you an edge over the competition when looking to join a prestigious firm like The Motor Ombudsman.
We think you need these skills to ace Adjudicator in Liverpool
Some tips for your application 🫡
Show Off Your Legal Know-How:In the legal services world, it's all about demonstrating your understanding of relevant laws and regulations. Make sure your CV highlights your legal training, internships, or any relevant projects you've worked on. If you've done any mooting or legal research, include those too - they can really set you apart!
Tailor Your Application for the Temp Role:Since this is a temporary position, your application should stress your adaptability and readiness to jump in right away. Highlight any previous temp roles where you quickly got up to speed, or any diverse experiences that show you can handle a variety of cases or tasks with ease.
Keep it Specific with Your Documents:Make sure your application includes essential legal documents, such as any relevant certifications or memberships in legal bodies. These can add credibility to your CV and show that you're serious about the profession – especially useful in a competitive field like law!
Express Your Enthusiasm in the Cover Letter:Your cover letter is a golden opportunity to express your enthusiasm for the role and the organisation. Let them know why you’re excited about this temporary position with The Motor Ombudsman and how you're motivated to contribute to their success during your limited time with them!
How to prepare for a job interview at The Motor Ombudsman
✨Show Off Your Legal Know-How
Prepare to discuss your understanding of legal terminology and concepts that might come up during the interview for the Adjudicator role at The Motor Ombudsman. Brush up on relevant laws or recent cases that could be pertinent to the temporary position, as they'll likely appreciate candidates who can think on their feet and adapt to the fast-paced legal environment.
✨Talk About Your Flexibility
Since this is a temporary role, employers want to know you can hit the ground running. Be ready to highlight past experiences where you've had to quickly adapt to new tasks or work cultures. Flexibility is key in a short-term position like this, so share specific examples that demonstrate your ability to manage changing priorities efficiently.
✨Prepare for the Casework Challenge
You might face hypothetical scenarios where you'd have to advise on a legal issue or case. Practice articulating your thought process clearly, as interviewers in the legal sector often expect candidates to walk them through their reasoning step-by-step. This will not only showcase your legal acumen but also demonstrate your communication skills, which are crucial in law.
✨Pitch Your Legal Portfolio
If you have any relevant work samples, such as briefs, contracts, or legal research, this is your chance to shine! Be ready to discuss what you did, what challenges you faced, and the outcomes. This speaks volumes more than just listing your skills; it shows you're proactive and results-oriented, which is essential for a temporary role at The Motor Ombudsman.
