At a Glance
- Tasks: Manage and resolve consumer disputes in the automotive sector with autonomy.
- Company: Join The Motor Ombudsman, the UK's dedicated automotive dispute resolution service.
- Benefits: Competitive salary, bonus, hybrid working, and a chance to make a difference.
- Other info: Opportunity for career growth in a dynamic and rewarding role.
- Why this job: Make a real impact while developing your skills in a supportive team environment.
- Qualifications: Experience in dispute resolution and strong knowledge of consumer law required.
The predicted salary is between 33600 - 33600 € per year.
Are you an experienced dispute resolution or complaints professional with a solid grounding in consumer law? Looking for a role that gives you real autonomy, hybrid working, and the chance to make a genuine difference every day? The Motor Ombudsman — the UK's only dedicated automotive Ombudsman — is expanding its Liverpool team and looking for a Dispute Resolution Officer (Adjudicator) to join us on a 12-month fixed term contract.
The Role
You’ll manage a caseload of mid-to-high complexity disputes between consumers and accredited automotive businesses, assessing evidence, applying consumer and contract law, and reaching clear, impartial decisions. You’ll communicate those decisions professionally to both parties and keep your cases moving at pace. This is a role for someone who is analytical, organised, and thrives working independently — with a great team around them.
Key Responsibilities
- Adjudicate mid-to-high complexity consumer disputes using evidence and applicable law
- Apply TMO Codes of Practice, the Consumer Rights Act and relevant consumer legislation
- Manage your own caseload to targets and KPIs
- Communicate decisions clearly to consumers and accredited businesses
- Handle telephone and email enquiries professionally throughout the process
- Identify trends and contribute to continuous improvement
What We’re Looking For
- Experience in alternative dispute resolution, complaints investigation or a similar decision‑making role
- Sound knowledge of consumer law — particularly the Consumer Rights Act and contract law
- Exceptional attention to detail and strong analytical skills
- Excellent written communication — able to produce clear, well‑reasoned decisions
- Highly organised with the ability to manage multiple cases simultaneously at pace
- Calm and professional when dealing with complex or sensitive cases
- Comfortable with Microsoft Office and case management systems
Desirable: Law degree | CRM experience | Motor trade knowledge
Dispute Resolution Officer - Adjudicator employer: The Motor Ombudsman
The Motor Ombudsman is an exceptional employer that values autonomy and professional growth, offering a hybrid working model in the vibrant city of Liverpool. With a commitment to making a genuine difference in the automotive sector, employees benefit from a supportive work culture, opportunities for continuous improvement, and the chance to engage with complex consumer disputes while being part of a dedicated team. Join us to enhance your career in a role that not only challenges you but also allows you to contribute meaningfully to consumer rights.
StudySmarter Expert Advice🤫
We think this is how you could land Dispute Resolution Officer - Adjudicator
✨Tip Number 1
Network like a pro! Reach out to your connections in the dispute resolution field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your consumer law knowledge. Be ready to discuss how you've applied it in past roles, especially in handling complex disputes. Show us you can think on your feet!
✨Tip Number 3
Practice your communication skills! Whether it's through mock interviews or casual chats with friends, being able to articulate your thoughts clearly is key. We want to see how you can convey decisions professionally.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Dispute Resolution Officer - Adjudicator
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your experience in dispute resolution or complaints investigation. We want to see how your background aligns with the role, so don’t hold back on those relevant skills and experiences!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Remember, clarity is key!
Tailor Your Application:Take a moment to tailor your application to the job description. Mention specific laws or practices you’re familiar with, like the Consumer Rights Act, to show us you’ve done your homework and understand what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at The Motor Ombudsman
✨Know Your Consumer Law
Brush up on your knowledge of the Consumer Rights Act and contract law. Be prepared to discuss how these laws apply to real-world scenarios, especially in the context of dispute resolution. This will show that you’re not just familiar with the theory but can also apply it practically.
✨Showcase Your Analytical Skills
During the interview, be ready to demonstrate your analytical thinking. You might be asked to assess a hypothetical dispute. Think aloud as you work through the evidence and explain your reasoning clearly. This will highlight your ability to make well-reasoned decisions under pressure.
✨Communicate Clearly and Professionally
Since the role involves communicating decisions to both consumers and businesses, practice articulating your thoughts clearly. Use examples from your past experiences where you had to convey complex information simply and effectively. This will showcase your written and verbal communication skills.
✨Prepare for Case Management Questions
Expect questions about how you manage multiple cases simultaneously. Have specific examples ready that illustrate your organisational skills and ability to meet targets. Discuss any tools or systems you’ve used in the past to keep track of your workload efficiently.
