The Motor Ombudsman in London is seeking a Consumer Contact Manager to lead its Consumer Contact Team. This role prioritises people leadership and delivering outstanding customer service across the automotive sector.
You will coach a team of seven, shape processes, monitor KPIs, and provide performance insight to senior stakeholders while driving continuous improvement and exceptional consumer experiences.
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Consumer Contact & Performance Lead employer: The Motor Ombudsman
The Motor Ombudsman is an exceptional employer, offering a unique opportunity to work in the heart of Westminster, London, where you can make a real impact in consumer dispute resolution. With a strong focus on employee growth, hybrid working options, and a supportive team culture, we provide our Adjudicators with the autonomy to manage their caseloads effectively while enjoying competitive benefits such as private medical insurance and performance bonuses. Join us to be part of a dedicated team that values diversity and strives for continuous improvement in the automotive sector.
