At a Glance
- Tasks: Help consumers with automotive complaints and provide clear, impartial advice.
- Company: Join The Motor Ombudsman, a supportive and professional team in Westminster.
- Benefits: Enjoy a competitive salary, hybrid working, and great health benefits.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real difference while developing your customer service skills.
- Qualifications: Two years' experience in a contact centre and excellent communication skills.
The predicted salary is between 28649 - 28649 £ per year.
£28,649 per annum | Permanent | Full Time | Hybrid Working - Westminster, London
Are you an experienced contact centre professional who enjoys helping people, solving problems and making a real difference?
The Motor Ombudsman is looking for a Consumer Contact Adviser to join its friendly, supportive and professional Consumer Contact Team.
This is a fantastic opportunity to use your customer service experience in a role that offers more than simply answering calls.
You'll help consumers understand their rights, guide them through the complaints process and provide clear, impartial advice when they need it most.
You’ll be joining a growing organisation that values its people, encourages development and takes pride in delivering excellent customer service.
The Role
Working within a busy, high-volume contact centre environment, you’ll be the first point of contact for consumers and businesses seeking guidance and support with automotive complaints.
Your responsibilities will include
- Handling a high volume of inbound calls, emails and written enquiries.
- Listening to consumers, understanding their concerns and explaining the next steps clearly and professionally.
- Assessing whether complaints fall within The Motor Ombudsman's remit.
- Providing updates to consumers on existing cases and directing enquiries to the appropriate organisations where necessary.
- Maintaining accurate records and updating internal systems.
- Working towards individual and team targets whilst maintaining excellent customer service standards.
What We're Looking For
We're particularly interested in hearing from people who have worked in a busy contact centre and genuinely enjoy delivering great customer service.
You’ll need
- At least two years’ experience working in a customer service contact centre environment.
- Excellent communication skills, with the ability to listen, show empathy and adapt your approach to different people.
- Confidence handling challenging conversations calmly and professionally.
- Strong attention to detail and good IT and administration skills.
- Experience working towards KPIs and service targets.
- A positive, proactive attitude and the ability to work independently and as part of a team.
You don't need previous experience in the automotive industry or dispute resolution.
What's important is your contact centre background, your ability to learn and your commitment to helping people.
What's On Offer?
- Salary: £28,649 per annum.
- Contract: Permanent, full-time.
- Location: Westminster, Central London.
- Hybrid working: Generally four days working from home and one day in the office, with up to eight office days per month.
Additional office attendance may be required during initial training.
- Private medical insurance.
- Company sick pay.
- Company events.
- A welcoming and supportive team environment.
- About The Motor Ombudsman
The Motor Ombudsman is the UK's first automotive sector-specific Ombudsman, providing an independent and impartial dispute resolution service for consumers and businesses.
With a strong commitment to fairness, professionalism and customer care, the organisation is continuing to develop its services and invest in its people.
- Its values – Positive, Respectful, Impartial, Dynamic and Empowered (PRIDE)
- are at the heart of everything it does.
Interested?
If you have a strong contact centre background and are looking for a customer service role where your skills can make a genuine difference, we’d love to hear from you.
The Motor Ombudsman is an equal opportunities employer and welcomes applications from people of all backgrounds.
Reasonable adjustments are available throughout the recruitment process.
- Hours
- 9am to 5pm
Monday to Friday, 9am to 5pm.
Benefits include a performance and company bonus scheme, 25 days’ annual leave plus bank holidays, private medical insurance, life assurance, permanent health insurance and a pension scheme.
Additional benefits include health club discounts, health screenings, an Employee Assistance Programme, family leave and employee discounts.
Contact Centre Adviser in City of London employer: The Motor Ombudsman
The Motor Ombudsman is an exceptional employer, offering a unique opportunity to work in the heart of Westminster, London, where you can make a real impact in consumer dispute resolution. With a strong focus on employee growth, hybrid working options, and a supportive team culture, we provide our Adjudicators with the autonomy to manage their caseloads effectively while enjoying competitive benefits such as private medical insurance and performance bonuses. Join us to be part of a dedicated team that values diversity and strives for continuous improvement in the automotive sector.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Adviser in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Motor Ombudsman. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Motor Ombudsman before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Centre Adviser in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Motor Ombudsman:Your cover letter is your chance to shine! Tell us why you want to work at The Motor Ombudsman specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Motor Ombudsman!
How to prepare for a job interview at The Motor Ombudsman
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
