At a Glance
- Tasks: Manage multiple cases and ensure fair outcomes for consumers in a fast-paced environment.
- Company: The Motor Ombudsman, the UK's only dedicated automotive Ombudsman.
- Benefits: 4 days remote work, 1 day in Liverpool, competitive salary, and professional development.
- Other info: Join a growing team with opportunities for career advancement.
- Why this job: Make a real difference by resolving disputes and supporting consumers.
- Qualifications: Strong IT skills, attention to detail, and experience in high-volume administration.
The predicted salary is between 30000 - 40000 £ per year.
Do you enjoy managing multiple cases, working across systems and keeping things organised and moving at pace — in a role where your work directly supports fair outcomes for consumers? 4 days from home, 1 set day in Liverpool with the team. The Motor Ombudsman is the UK’s only dedicated automotive Ombudsman. We resolve disputes between consumers and over 7,500 accredited businesses fairly, independently and at pace. We are growing our Liverpool team and looking for a Case Administrator to join us on a fixed‑term contract until 25 December 2026.
The Role
This is a fast‑paced, system‑heavy, front‑line case administration role requiring strong IT confidence, attention to detail, independent caseload management and professional communication skills. You will manage your own caseload from submission through to case preparation, progression and handover where required, following clear processes and service levels throughout. 4 days working from home each week — 1 set day in the Liverpool office with the whole team.
What We’re Looking For
- Strong IT proficiency across multiple systems, emails, spreadsheets and case management platforms
- Ability to follow detailed computer‑based processes accurately and efficiently
- Experience managing a high‑volume workload, caseload or deadline‑driven administration
- Excellent attention to detail and accuracy
- Strong written and verbal communication skills — professional and adapted to your audience
- Comfortable working to targets and service levels in a fast‑paced environment
Case Administrator employer: The Motor Ombudsman
The Motor Ombudsman is an exceptional employer, offering a unique opportunity to contribute to fair outcomes for consumers in the automotive sector. With a flexible work arrangement of four days from home and one day in the vibrant Liverpool office, employees enjoy a supportive work culture that prioritises professional growth and collaboration. Join us to be part of a dedicated team where your skills will make a meaningful impact while enjoying a balanced work-life dynamic.
StudySmarter Expert Advice🤫
We think this is how you could land Case Administrator
✨Tip Number 1
Get to know the company! Research The Motor Ombudsman and understand their mission. This will help you tailor your conversations and show that you're genuinely interested in supporting fair outcomes for consumers.
✨Tip Number 2
Practice your communication skills! Since this role requires professional communication, try role-playing common interview questions with a friend. This will help you articulate your thoughts clearly and confidently.
✨Tip Number 3
Show off your IT skills! Be ready to discuss your experience with various systems and how you've managed caseloads in the past. Bring examples of how you've used technology to stay organised and efficient.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team in Liverpool.
We think you need these skills to ace Case Administrator
Some tips for your application 🫡
Show Off Your IT Skills:Make sure to highlight your strong IT proficiency in your application. We want to see how comfortable you are with multiple systems, emails, and spreadsheets, so don’t hold back on showcasing your tech-savvy side!
Detail is Key:Pay close attention to detail in your written application. Since this role requires accuracy and following processes, we appreciate candidates who can demonstrate their meticulous nature right from the start.
Communicate Like a Pro:Your written communication skills matter! Tailor your language to match our audience and show us that you can adapt your style. A professional tone will go a long way in making a great first impression.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and ensures you’re considered for the Case Administrator role without any hiccups!
How to prepare for a job interview at The Motor Ombudsman
✨Know Your Systems
Familiarise yourself with the specific systems and software mentioned in the job description. If you have experience with case management platforms, be ready to discuss how you've used them effectively in past roles.
✨Showcase Your Organisation Skills
Prepare examples that highlight your ability to manage multiple cases simultaneously. Think of situations where you successfully juggled a high-volume workload and how you ensured everything stayed on track.
✨Communicate Professionally
Practice your verbal and written communication skills. Be prepared to demonstrate how you adapt your communication style to different audiences, as this is crucial for a role that involves liaising with consumers and businesses.
✨Emphasise Attention to Detail
Bring attention to your meticulous nature by discussing specific instances where your attention to detail made a difference. This could be in avoiding errors or ensuring compliance with processes, which is vital in a fast-paced environment.
