At a Glance
- Tasks: Manage cases and support fair outcomes for consumers in a fast-paced environment.
- Company: Join The Motor Ombudsman, the UK's only dedicated automotive Ombudsman.
- Benefits: Enjoy a competitive salary, bonuses, 25 days holiday, and hybrid working.
- Other info: Fixed-term contract until December 2026 with excellent career growth opportunities.
- Why this job: Make a real difference while developing your skills in a dynamic team.
- Qualifications: Strong IT skills, attention to detail, and experience in high-volume administration.
The predicted salary is between 26500 - 26500 € per year.
Do you enjoy managing multiple cases, working across systems and keeping things organised and moving at pace — in a role where your work directly supports fair outcomes for consumers? The Motor Ombudsman is the UK's only dedicated automotive Ombudsman. We resolve disputes between consumers and over 7,500 accredited businesses fairly, independently and at pace. We are growing our Liverpool team and looking for a Case Administrator to join us on a fixed-term contract until 25 December 2026.
The Role
This is a fast-paced, system-heavy, front-line case administration role requiring strong IT confidence, attention to detail, independent caseload management and professional communication skills. You will manage your own caseload from submission through to case preparation, progression and handover where required, following clear processes and service levels throughout. 4 days working from home each week — 1 set day in the Liverpool office with the whole team.
What We're Looking For
- Strong IT proficiency across multiple systems, emails, spreadsheets and case management platforms
- Ability to follow detailed computer-based processes accurately and efficiently
- Experience managing a high-volume workload, caseload or deadline-driven administration
- Excellent attention to detail and accuracy
- Strong written and verbal communication skills — professional and adapted to your audience
- Comfortable working to targets and service levels in a fast-paced environment
Package
- £26,500 salary per annum pro rata
- Quarterly PEP bonus — up to £795 per quarter
- 10% end-of-contract retention bonus on completion of the full contract
- 25 days holiday + bank holidays pro rata
- 4 days WFH — 1 day in Liverpool with the full team
- Company pension, sick pay
- Laptop provided, free parking, cycle to work
This role is unlikely to suit candidates who prefer low-volume administration or roles with limited system use, as it requires strong IT confidence, independent caseload management. The Motor Ombudsman is an equal opportunities employer. We welcome applications from all sections of the community regardless of age, disability, gender, race, religion or belief, or sexual orientation.
Case Administrator in Birkenhead employer: The Motor Ombudsman
The Motor Ombudsman is an exceptional employer, offering a dynamic work environment where you can thrive in a fast-paced role that directly contributes to fair consumer outcomes. With the flexibility of 4 days working from home and a collaborative team atmosphere in Liverpool, employees benefit from competitive salaries, generous holiday allowances, and opportunities for professional growth, all while being part of a mission-driven organisation dedicated to resolving disputes fairly and independently.
StudySmarter Expert Advice🤫
We think this is how you could land Case Administrator in Birkenhead
✨Tip Number 1
Get to know the company! Research The Motor Ombudsman and understand their mission. This will help you tailor your conversations and show that you're genuinely interested in supporting fair outcomes for consumers.
✨Tip Number 2
Practice your communication skills! Since this role requires strong written and verbal abilities, consider doing mock interviews with friends or using online platforms to refine your pitch and responses.
✨Tip Number 3
Show off your IT skills! Be ready to discuss your experience with various systems and how you've managed caseloads in the past. Bring examples of how you've kept things organised and moving at pace.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at The Motor Ombudsman.
We think you need these skills to ace Case Administrator in Birkenhead
Some tips for your application 🫡
Show Off Your IT Skills:Make sure to highlight your strong IT proficiency in your application. We want to see how comfortable you are with multiple systems, emails, and spreadsheets, so don’t hold back on showcasing your tech-savvy side!
Attention to Detail is Key:In a fast-paced role like this, attention to detail is crucial. When writing your application, give examples of how you've managed high-volume workloads or followed detailed processes accurately. We love seeing candidates who can keep things organised!
Tailor Your Communication Style:Since strong written communication skills are essential, adapt your application to reflect a professional tone. Show us that you can communicate effectively with different audiences, as this will be vital in your role as a Case Administrator.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at The Motor Ombudsman
✨Know Your Systems
Make sure you brush up on your IT skills before the interview. Familiarise yourself with common case management platforms and be ready to discuss how you've used technology in previous roles. The Motor Ombudsman values strong IT proficiency, so show them you're confident across multiple systems.
✨Demonstrate Attention to Detail
Prepare examples that highlight your attention to detail. You might want to share a story about a time when your meticulousness helped resolve a complex case or prevented an error. This role requires accuracy, so make it clear that you understand the importance of getting things right.
✨Showcase Your Communication Skills
Since you'll be managing your own caseload and communicating with various stakeholders, practice articulating your thoughts clearly. Think of examples where your communication made a difference, whether in writing or verbally. Tailor your responses to reflect professionalism and adaptability to different audiences.
✨Prepare for a Fast-Paced Environment
The Motor Ombudsman operates at pace, so be ready to discuss how you handle high-volume workloads and tight deadlines. Share specific strategies you use to stay organised and efficient, and maybe even mention any tools or methods that help you manage your time effectively.
