The Motor Ombudsman in London is seeking a legally qualified dispute resolver to investigate complaints between consumers and automotive businesses. You will assess evidence, apply The Motor Ombudsman’s Codes of Practice, and reach fair, binding outcomes with independence and integrity.
You will manage a caseload, explain decisions clearly, support vulnerable customers with empathy, and contribute to training and service improvements while keeping up to date with relevant law and practice.
Automotive Ombudsman: Dispute Resolution Lead employer: The Motor Ombudsman
The Motor Ombudsman is an exceptional employer, offering a unique opportunity to work in the heart of Westminster, London, where you can make a real impact in consumer dispute resolution. With a strong focus on employee growth, hybrid working options, and a supportive team culture, we provide our Adjudicators with the autonomy to manage their caseloads effectively while enjoying competitive benefits such as private medical insurance and performance bonuses. Join us to be part of a dedicated team that values diversity and strives for continuous improvement in the automotive sector.
