The Motor Ombudsman Limited is seeking a Consumer Contact Manager to lead its Consumer Contact Team in a role that blends people leadership with operational oversight. You will guide a seven-strong team, shaping performance, development and a customer-focused culture.
Expect responsibility for service delivery, continuous improvement and insightful reporting. The role is hybrid, with four days remote, and requires proven contact-centre leadership and strong stakeholder collaboration.
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Hybrid Consumer Contact Lead | People and Performance employer: The Motor Ombudsman Limited
The Motor Ombudsman is an excellent employer, offering a dynamic work environment in London where you can make a real difference in consumer rights. With a strong focus on employee growth and continuous improvement, we provide comprehensive training and development opportunities, ensuring that our team members thrive in their roles. Our hybrid work model promotes a healthy work-life balance, making it an ideal place for those seeking meaningful and rewarding employment in the field of dispute resolution.
Contact Details:
The Motor Ombudsman Limited Recruitment Team
