At a Glance
- Tasks: Oversee warehouse operations, handle customer queries, and drive sales growth.
- Company: Fast-growing e-commerce business specialising in HVAC and Lighting products.
- Benefits: Opportunity for career growth, dynamic work environment, and hands-on experience.
- Other info: Exciting potential for upward mobility as the business expands.
- Why this job: Join a friendly team where your contributions make a real impact every day.
- Qualifications: Experience in operations or e-commerce, strong communication skills, and leadership qualities.
The predicted salary is between 23933 - 29251 £ per year.
About Us
The Morris Group is a fast-growing e-commerce business specialising in HVAC and Lighting products, and proud owner of the Morris brand. We design, manufacture and supply a wide range of quality electrical products from Heating solutions to Air Conditioning and LED Lighting sold directly to consumers across the UK and beyond. We have built a prominent presence across the UK's leading online marketplaces including Amazon, eBay, Temu, Shopify, and B&Q, and our reputation for reliable products at competitive prices has driven consistent, strong growth year on year. We are a small but ambitious team based in Dudley, West Midlands, and right now we are at an exciting point in our journey expanding rapidly and looking for the right people to grow with us. If you want to be part of a business where your work genuinely matters and the opportunities are real, you are in the right place.
The Opportunity
This is not your typical Operations Lead role. We are looking for someone who thrives on variety and wants to be a key part of a growing team where their contribution is genuinely felt every single day. One day you could be overseeing warehouse operations, the next you are handling a customer escalation or making outbound sales calls to build new business relationships. If you are the kind of person who adapts easily, gets stuck in, and takes pride in making a difference this role was built for you. You will be joining a friendly, fast-paced team at an exciting stage of our growth, with real scope to shape how the business operates and leave your mark across multiple areas of the company. No two days will be the same, and that is exactly the point.
What You'll Be Doing
- Operations
- Overseeing the day-to-day running of warehouse operations and being the go-to person when issues are flagged by staff
- Holding warehouse operatives to a high standard ensuring quality of work, accuracy of orders, and that every customer receives their goods on time and in perfect condition
- Resolving operational problems on the ground from WMS system queries through to getting hands on with picking and packing as and when required
- Managing daily collections with our courier partners to ensure smooth outbound fulfilment
- Liaising with suppliers to coordinate incoming stock, managing logistics and ensuring stock levels are maintained in line with forecasted demand
- Customer Service
- Answering customer calls and emails, acting as a senior point of contact for queries and complaints
- Serving as the escalation point for our customer service advisors supporting them with complex product questions and difficult situations
- Developing a strong understanding of our full HVAC and LED Lighting product range full training will be provided so you can confidently answer both customer and staff queries
- Sales
- Making regular outbound sales calls to build and maintain relationships with existing customers and regular buyers, encouraging new and repeat business
- Identifying opportunities to upsell and introduce customers to new products within our range
- Helping to list and manage new product listings across our sales platforms where required
- Contributing fresh ideas to help drive sales growth as the business continues to expand
Where This Role Can Take You
This is a role with real upward trajectory. As the business grows, so does your responsibility and influence. Our roadmap includes:
- Expanding onto Amazon EU a significant new revenue opportunity already in the pipeline
- Growing our SKU range across multiple new product categories
- Building out a wholesale revenue stream from the ground up
- Exploring new advertising and marketing channels
The right person will grow with us this could become a senior leadership role as we scale.
What We're Looking For
- Experience in an operations, e-commerce, or warehouse management role
- Confident communicator comfortable talking to suppliers, customers and making outbound sales calls
- A natural leader who can hold a team to high standards while remaining approachable and hands-on
- Commercially minded with an eye for new opportunities and ideas
- Experience with e-commerce platforms (Amazon, eBay, Shopify or similar) is a strong advantage
- Experience with a WMS or stock management system is desirable
- A self-starter who thrives in a fast-paced, growing business
Business Operations Leader in London employer: The Morris Direct Group LTD
The Morris Group is an exceptional employer, offering a dynamic work environment in Dudley, West Midlands, where every team member's contribution is valued and impactful. With a focus on employee growth, the company provides opportunities to shape operations and drive sales in a fast-paced e-commerce setting, all while fostering a friendly and collaborative culture. Join us to be part of a rapidly expanding business that prioritises innovation and personal development, ensuring your work truly matters.
Contact Details:
The Morris Direct Group LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Operations Leader in London
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like The Morris Direct Group LTD are looking for when hiring for a Business Operations Leader.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to The Morris Direct Group LTD for the Business Operations Leader, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at The Morris Direct Group LTD as a Business Operations Leader, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out The Morris Direct Group LTD’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Business Operations Leader.
We think you need these skills to ace Business Operations Leader in London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at The Morris Direct Group LTD, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with The Morris Direct Group LTD's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at The Morris Direct Group LTD. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at The Morris Direct Group LTD
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that The Morris Direct Group LTD uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at The Morris Direct Group LTD. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
