At a Glance
- Tasks: Lead the housekeeping team to maintain five-star cleanliness and service standards.
- Company: Join Montcalm Collection, where hospitality meets timeless style in iconic London hotels.
- Benefits: Competitive salary, flexible shifts, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and continuous improvement.
- Why this job: Be part of a passionate team creating unforgettable guest experiences in a luxury setting.
- Qualifications: Experience in housekeeping supervision and strong leadership skills required.
The predicted salary is between 28103 - 34348 £ per year.
At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service. Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story and within everyone, our team creates unforgettable experiences for our guests.
While our walls speak of history, it’s our people, their ambition and their creativity that shapes our future. Join us and become part of a culture that celebrates individuality, nurtures potential and upholds the very highest standards of the art of hospitality.
SCOPE & GENERAL PURPOSE
The Housekeeping Supervisor supports the Executive Housekeeper in leading the housekeeping team to maintain the highest standards of cleanliness, presentation, and service across guest rooms, public areas, and back-of-house spaces. This role involves supervising daily operations, allocating tasks, conducting inspections, and ensuring staff are motivated, well-trained, and supported to deliver a luxury experience. With a keen eye for detail and a hands-on leadership style, the Housekeeping Supervisor plays a vital role in creating an exceptional guest journey and upholding the reputation of Montcalm Collection Hotels.
LEADERSHIP COMPETENCIES
- Leadership & Team Support - Provides guidance, motivation, and coaching to team members. Leads by example, fostering a professional and positive work environment.
- Guest Experience Focus - Responds promptly to guest requests and feedback. Ensures housekeeping services consistently enhance the luxury guest journey.
- Operational Excellence - Conducts room and public area inspections to maintain standards. Coordinates daily tasks to ensure efficient workflow and timely service.
- Communication & Collaboration - Communicates clearly with staff and other departments. Works closely with Front Office and Maintenance to ensure smooth operations.
- Compliance & Safety - Ensures correct use of equipment and chemicals. Promotes adherence to health, safety, and hygiene standards.
KEY RESPONSIBILITIES
- Supervise daily housekeeping operations, ensuring all areas are cleaned to five-star standards.
- Conduct daily room, corridor, and public area inspections, addressing any deficiencies.
- Allocate tasks and monitor workload to ensure efficient use of staff resources.
- Ensure departure rooms are prioritised to support smooth guest check-ins.
- Oversee staff grooming, presentation, and compliance with professional standards.
- Support the training, development, and performance evaluation of team members.
- Handle guest requests and complaints promptly and professionally.
- Collaborate with Front Office regarding room moves, early arrivals, and special requests.
- Monitor supply levels of linens, amenities, and cleaning products; assist with ordering and stock control.
- Ensure proper handling, storage, and use of cleaning equipment and chemicals.
- Maintain accurate records of room status, lost & found items, and housekeeping activities.
- Support onboarding of new colleagues and delivery of safety and operational training.
- Foster a culture of teamwork, accountability, and continuous improvement.
SKILLS & QUALIFICATIONS
- Previous experience in a housekeeping supervisory role, ideally within a luxury hotel.
- Strong organisational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Ability to lead and motivate a diverse team.
- Knowledge of housekeeping systems and Microsoft Office Suite.
- High attention to detail and commitment to maintaining luxury standards.
WORKING CONDITIONS
- Flexibility to work shifts, including weekends, evenings, and holidays.
- Ability to work in a fast-paced environment.
- Physical requirements: prolonged standing/walking, manual handling, and lifting to 25 lbs.
Housekeeper Supervisor in London employer: The Montcalm Mayfair
The Montcalm Mayfair is an exceptional employer, offering a vibrant work culture that prioritises luxury service and employee development. With a focus on personalised guest experiences, team members are encouraged to grow their skills in a supportive environment, while enjoying the unique advantage of working in one of London's most prestigious locations, surrounded by a rich tapestry of culture and opportunity.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeper Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Montcalm Mayfair. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Montcalm Mayfair
Don't be shy about reaching out to The Montcalm Mayfair directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeper Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Montcalm Mayfair and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Montcalm Mayfair
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
