F&B Assistant in London

At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service. Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story, and within everyone, our team creates unforgettable experiences for our guests. While our walls speak of history, it’s our people, their ambition and their creativity that shapes our future. Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality.

SCOPE & GENERAL PURPOSE

The Food & Beverage Assistant works closely with the Food & Beverage Management Team and the General Manager overseeing daily operations of the F&B Outlets, ensuring exceptional service standards and delivering a luxury dining experience. This role involves serving food and beverages, ensuring guests feel welcome, comfortable and well attended to, ensuring that all service standards reflect the hotel’s luxury brand.

KEY RESPONSIBILITIES

• Greet guests warmly, escort them to their tables and ensure their needs are met throughout their dining experience.
• Provide detailed information about the menu, including specials and beverage pricing.
• Accurately take orders and ensure all requests, dietary preferences and food allergies are communicated to the kitchen and the bar team.
• Efficiently serve food and drinks while adhering to the highest standards of presentation and service.
• Ensure tables are properly set and cleared in a timely manner.
• Maintain an in-depth knowledge of the food and beverage offerings, including ingredients, preparation methods, and wine pairings, to confidently make recommendations.
• Actively promote additional items and special menu offerings to enhance guest experience.
• Ensure F&B outlets are impeccably clean and always organised, adhering to Health & Safety regulations.
• Work closely with kitchen team, bartenders and other attendants to provide a seamless service.
• Support fellow team members during busy periods or special events.
• Address any guest concerns or complaints with professionalism, resolving them promptly, or escalating them to the management.
• Assist in managing stock inventory, replenishing items as needed and reporting shortages to supervisors.
• Assist with the preparation and service for special events, banquets, and private dining experiences, ensuring that the event exceeds guest expectations.
• Answer and manage incoming calls, emails, and reservations, ensuring all communication is handled professionally and efficiently.
• Ensure accurate billing, cash handling and payment procedures.
• Collaborate with kitchen team to ensure seamless communication and timely service.
• Respond to emergency situations calmly and efficiently, following hotel protocols.

This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.

SKILLS & QUALIFICATIONS

• Strong interpersonal skills and guest-oriented mindset.
• Excellent communication and guest service skills, with focus on creating memorable experiences.
• In-depth knowledge of food and beverage service, wine pairings and menu offerings.
• Familiarity with the Health & Safety regulations in F&B service (HACCP).
• Proficiency in POS systems.
• Ability to work under pressure in a fast-paced environment.
• Detail oriented and highly organised.
• Previous experience in a similar role in a luxury hotel or fine dining environment.

WORKING CONDITIONS

• Flexibility with work schedules, including weekends, holidays and evenings.
• Physical demands such as being on the feet for long periods of time and manual handling.