At a Glance
- Tasks: Lead the front office team to deliver exceptional guest experiences and resolve concerns.
- Company: Join Montcalm Collection, a luxury hotel group with a rich history and modern flair.
- Benefits: Enjoy competitive salary, generous holiday allowance, and wellness support.
- Other info: Flexible hours, continuous learning opportunities, and a vibrant workplace culture.
- Why this job: Be part of a dynamic team in a stunning hotel environment, making memorable moments for guests.
- Qualifications: Experience in hospitality leadership and a passion for guest satisfaction.
The predicted salary is between 30000 - 40000 € per year.
Montcalm Mayfair is a five-star hotel set on a historic crescent that sits proudly at the top of Park Lane, steps from Hyde Park and the West End. The hotel offers a fresh, holistic hospitality approach to London luxury.
Why Join Montcalm Collection
- Competitive salary that reflects your talent, contribution, and potential.
- Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service.
- Paid birthday leave.
- Celebration of life’s milestones with generous gifts and financial support for special occasions.
- Comprehensive wellbeing support, including free access to our Employee Assistance Programme.
- Tailored wellbeing experiences, from yoga sessions to wellbeing workshops.
- Cashback healthcare plan covering dental, optical, physiotherapy, and alternative treatments.
- Cycle to Work scheme.
- Preferential gym membership rates.
- Continuous learning and development opportunities.
- Paid volunteering day.
- Employee referral programme.
- Complimentary meals on duty.
- Exclusive room rate discounts across the Montcalm Collection.
- International hotel discounts through Marriott Bonvoy.
- City-wide discounts and perks.
- Recognition programmes, including vouchers and curated rewards.
- Elegant annual celebrations and social events.
Overview
The Assistant Front Office Manager plays a pivotal role in supporting the Front Office Manager in overseeing day-to-day operations of the front office. This role ensures the smooth delivery of luxury guest experiences, supervises and motivates the front office team, and acts as a point of escalation for guest concerns.
Responsibilities
- Support the Front Office Manager in managing and supervising daily front office operations.
- Ensure all team members deliver personalised guest experiences in line with Montcalm standards.
- Handle guest concerns with professionalism.
- Lead the front office team in the FOM’s absence.
- Oversee all front office operations to ensure exceptional guest experiences.
- Assist in staff scheduling.
- Conduct property walks and be a visible presence in the lobby.
- Monitor and manage room inventory.
- Maintain accuracy in guest billing and payment process.
- Coordinate with Reservations department.
- Collaborate with other departments to ensure seamless guest experiences.
- Support in implementing and reviewing SOPs for the front office.
- Oversee the use and maintenance of front office systems.
- Ensure regular and VIP Guests are recognised.
- Lead, train and develop a front office team.
- Monitor team performance, providing feedback and coaching.
- Foster a positive work environment.
- Assist in reporting on occupancy, guest satisfaction, and other KPIs.
- Contribute to guest recognition programmes and loyalty initiatives.
Skills and Qualifications
- Proven experience in a supervisory role within Front Office or a similar luxury hospitality environment.
- Strong leadership and people skills.
- Excellent communication, problem-solving, and organisational skills.
- Proficiency in PMS systems (Opera or similar).
- High attention to detail and ability to multitask under pressure.
- A passion for hospitality and creating memorable guest experiences.
- Fluency in English; additional languages are an advantage.
Working Conditions
- Flexible working hours including weekends, evenings, and bank holidays.
- Requires standing for extended periods and occasional manual handling.
- Guest-facing role requiring professional appearance and demeanour.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion are valued. We provide a workplace free from discrimination and prejudice. Should this role resonate with your aspirations, please apply.
Duty Manager in London employer: The Montcalm Mayfair
Montcalm Collection is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and growth. With competitive salaries, generous holiday allowances, and continuous learning opportunities, employees are supported in both their professional and personal lives. Located in the heart of London, Montcalm Mayfair provides a unique opportunity to be part of a luxury hospitality team that values diversity, celebrates milestones, and fosters a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in London
✨Tip Number 1
Get to know the Montcalm Collection inside out! Familiarise yourself with our hotels, services, and values. When you walk into that interview, you want to show us that you’re not just another candidate but someone who truly understands what we stand for.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle various guest scenarios or team challenges. We love candidates who can demonstrate their problem-solving skills and show they can keep calm under pressure.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’d be a perfect fit for the Montcalm Collection.
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Duty Manager role. Highlight your supervisory experience in luxury hospitality and any relevant achievements that showcase your leadership abilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality and how you can contribute to the Montcalm Collection's commitment to exceptional guest experiences. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've handled guest concerns or operational challenges in the past. We love candidates who can think on their feet and maintain a positive atmosphere, so don't hold back!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at The Montcalm Mayfair
✨Know the Montcalm Collection
Before your interview, take some time to research the Montcalm Collection and its unique offerings. Familiarise yourself with their hotels, services, and the overall luxury experience they provide. This will not only show your genuine interest but also help you tailor your answers to align with their values.
✨Showcase Your Leadership Skills
As a Duty Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you motivate others and ensure exceptional guest experiences, as this aligns perfectly with the role's responsibilities.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've had to handle guest complaints or manage a busy front office. Practising these scenarios will help you articulate your thought process and demonstrate your ability to maintain calm under pressure.
✨Dress the Part
First impressions matter, especially in the hospitality industry. Dress smartly and professionally for your interview to reflect the high standards of Montcalm Collection. A polished appearance will convey your seriousness about the role and your understanding of the luxury environment.
