Night Public Area Attendant in City of Westminster

At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values; they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service.

Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story, and within everyone, our team create unforgettable experiences for our guests.

While our walls speak of history, it’s our people, their ambition, and their creativity that shapes our future. Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality.

WHY JOIN MONTCALM COLLECTION

• Competitive salary that reflects your talent, contribution, and potential.
• Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
• Paid birthday leave, so you can celebrate your special day your way.
• We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
• Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
• Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
• Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
• Preferential gym membership rates, helping you maintain your health and vitality.
• Continuous learning and development opportunities, from hands‑on training to leadership masterclasses—empowering your career growth.
• Paid volunteering day, giving you the opportunity to support a charity close to your heart.
• Employee referral programme, rewarding you for bringing great talent into our teams.
• Complimentary meals on duty in our team restaurant.
• Exclusive room rate discounts across the Montcalm Collection.
• International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
• City‑wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
• Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
• Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.

ROLE OVERVIEW

The Night Housekeeping Attendant is responsible for maintaining the cleanliness, hygiene, and presentation of guest areas and public spaces during overnight hours. The role supports the smooth operation of the hotel by ensuring that all areas are clean, safe, and ready for use by guests and staff the following day. This position may also involve responding to guest requests, handling laundry duties, and supporting other departments as needed during the night shift.

To provide high standards of cleanliness and guest service during night hours by ensuring all public areas, guest rooms (as required), and back‑of‑house spaces are clean, well‑maintained, and fully stocked. The role contributes to the overall guest experience by ensuring a welcoming and hygienic environment throughout the hotel, even during off‑peak hours.

The Night Housekeeping Attendant plays a vital role in ensuring the hotel remains clean, safe, and welcoming during overnight hours. Working independently or as part of a small night team, the attendant is responsible for maintaining public areas, responding to guest requests, and preparing the property for the next day’s operations. This role requires attention to detail, discretion, and a commitment to upholding the hotel’s cleanliness and service standards while guests’ rest.

RESPONSIBILITIES

• Clean and maintain public areas such as lobbies, hallways, elevators, and restrooms during night hours.
• Respond promptly to guest requests for extra towels, bedding, or room cleaning.
• Perform light room servicing or turndown service for late check‑ins or special requests.
• Handle laundry tasks including washing, drying, folding, and storing linens and uniforms.
• Replenish housekeeping carts and storage areas with supplies for the next day.
• Ensure all cleaning tools and chemicals are used safely and stored properly.
• Report any maintenance issues, safety hazards, or unusual activity to the night supervisor or security.
• Assist with setting up meeting rooms or event spaces for early morning functions.
• Maintain accurate records of completed tasks, guest interactions, and incidents.
• Follow all hotel policies, cleanliness standards, and health and safety regulations.

SKILLS AND QUALIFICATIONS

• Strong attention to detail and a commitment to maintaining the highest standards of cleanliness.
• Dedication to providing an exceptional guest experience.
• Excellent communication and interpersonal skills.
• Flexibility to adapt to changing guest needs and preferences.
• Knowledge of cleaning products, techniques, and health & safety standards.
• Physical stamina to perform tasks such as lifting, bending, walking, and standing for extended periods.
• Ability to follow instructions and hotel procedures accurately.

WORKING CONDITIONS

• Flexibility to work shifts, including weekends, holidays, and evenings, as required.
• Ability to work in a fast‑paced, high‑pressure environment.
• Physical stamina to perform repetitive tasks and lift/move heavy objects.
• Must be able to lift up to 25 pounds and perform physical tasks related to housekeeping duties.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.