At a Glance
- Tasks: Welcome guests and create unforgettable experiences while ensuring seamless communication.
- Company: Join Montcalm Collection, a luxury hotel brand known for exceptional service.
- Benefits: Enjoy competitive salary, 28 holidays, health benefits, and a supportive team environment.
- Other info: Flexible schedule with ongoing training and a paid day off for your birthday!
- Why this job: Be the face of luxury hospitality and make every guest feel valued and special.
- Qualifications: Experience in guest relations and strong knowledge of hotel operations required.
The predicted salary is between 24000 - 36000 £ per year.
The Guest Experience Executive is the face of Montcalm Collection’s personalized service, ensuring that every guest feels welcomed, valued, and cared for throughout their stay. Supporting the Guest Experience Manager, this role focuses on anticipating guest needs, curating memorable experiences, and ensuring seamless communication between guests and all hotel departments. With a warm, professional approach, the Guest Experience Executive contributes directly to guest satisfaction, loyalty, and the hotel’s reputation for excellence.
Key Responsibilities
- Welcome and assist guests on arrival, ensuring a seamless check-in experience.
- Provide personalised service, anticipating needs and recognising repeat guests.
- Coordinate with departments to fulfil guest requests and preferences.
- Handle guest queries, feedback, and complaints promptly and courteously.
- Assist with pre-arrival communication and preparation for VIPs and special occasions.
- Maintain accurate and detailed guest profiles within the PMS.
- Support the Guest Experience Manager in delivering service excellence across all touchpoints.
- Promote hotel facilities, local attractions, and unique experiences.
- Ensure all guest interactions reflect Montcalm Collection’s luxury brand standards.
This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.
Skills & Qualifications
- Previous experience in guest relations, front office, or luxury hospitality.
- Strong knowledge of hotel operations and guest service standards.
- Proficiency in hotel management systems (e.g., Opera PMS).
- Fluency in English; additional languages are highly desirable.
Working Condition
- Flexible schedule including evenings, weekends, and public holidays.
- Regular interaction with guests in public areas of the hotel.
- Periods of standing and walking required.
Benefits
- Competitive salary.
- A supportive, empowering team environment.
- Benefits platform with various discounts.
- 28 holidays including eight bank holidays, with more holidays after two-year service.
- Cash-back health benefits, including optical, dental, chiropractor and physio services.
- Discounted gym membership.
- Access to Wellbeing platform and sessions, including EAP.
- Awards and Recognition Programme.
- Annual parties.
- Regular and ongoing training and development, including leadership workshops.
- Enjoy a paid day off to celebrate your birthday – because your special day matters!
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren’t just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice. Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.
Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role. Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.
Guest Experience Executive in City of Westminster employer: The Montcalm Mayfair
Montcalm Collection is an exceptional employer that prioritises a supportive and empowering team environment, making it an ideal place for those passionate about luxury hospitality. With a strong focus on employee growth through regular training and development opportunities, as well as unique benefits like a paid day off for your birthday, Montcalm Collection fosters a culture of respect and inclusivity, ensuring every team member feels valued. Located in a vibrant area, the role of Guest Experience Executive offers the chance to create memorable experiences for guests while being part of a renowned brand committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Executive in City of Westminster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Montcalm Collection. Understand their values and what makes their guest experience stand out. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Guest Experience Executive, you'll be interacting with guests all day. Role-play common scenarios with friends or family to get comfortable handling queries and complaints. The more you practice, the more confident you'll feel during the real deal.
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your application reflects who you are. Use your cover letter to share a memorable guest experience you've had or how you would create one for others. Authenticity goes a long way!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. It shows you're proactive and really care about the opportunity.
We think you need these skills to ace Guest Experience Executive in City of Westminster
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for guest experience and hospitality.
Tailor Your CV:Make sure to tailor your CV to highlight your relevant experience in guest relations or luxury hospitality. We love seeing how your skills match what we're looking for, so be specific about your achievements!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your experience effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Montcalm Mayfair
✨Know the Company Inside Out
Before your interview, take some time to research Montcalm Collection. Understand their values, mission, and what sets them apart in the luxury hospitality sector. This knowledge will help you tailor your responses and show genuine interest in the role.
✨Showcase Your Guest Relations Skills
Prepare specific examples from your past experiences that highlight your ability to provide exceptional guest service. Think about times when you anticipated a guest's needs or resolved a complaint effectively. These stories will demonstrate your suitability for the Guest Experience Executive role.
✨Practice Your Communication Style
As this role involves seamless communication with guests and departments, practice articulating your thoughts clearly and professionally. You might even want to role-play common scenarios you could encounter, such as handling guest queries or promoting hotel facilities.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview to reflect the luxury brand standards of Montcalm Collection. This shows that you understand the importance of presentation in creating a welcoming atmosphere for guests.
